Enterprise CRM with scaled Scrum at RACQ

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

English - January 24, 2022 05:00 - 49 minutes - 34.4 MB - ★★★★★ - 1 rating
Technology Business crm erp agile scrum scrum master developer development software devops Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Behind the scenes of Amazing Applications

Next Episode: Testing Heaven: When should we test agile apps?

#109. In this special episode, I'm interviewed by Dani Kahil about my experience delivering an enterprise CRM project at RACQ (the Royal Automobile Club of Queensland).

RACQ is a membership organisation serving two million people in Queensland with roadside assistance, insurance and banking services. In 2018, they set out to replace two legacy systems with Dynamics 365 Customer Service and Apttus and I had the pleasure of leading their Dynamics 365 delivery team.

Resources

Dani Kahil's website Dani's course: Functional Consulting - requirements analysis for a successful project delivery Dani Kahil on LinkedIn

Support the show

CONNECT
🌏 Amazing Apps website
🟦 Customery on LinkedIn
🟦 Neil Benson on LinkedIn

MY ONLINE COURSES
🚀 Agile Foundations for Microsoft Business Apps
🏉 Scrum for Microsoft Business Apps
📐 Estimating Business Apps

Keep experimenting 🧪
-Neil