Jake Miller is the CTO and Co-Founder of MetaCX, an Indianapolis-based startup that raised a $14 Million dollar initial round to revolutionize the Customer Success industry. Before starting MetaCX, he was an engineering leader at ExactTarget and Salesforce.

In this episode, we talk about why we should never say no to PTO, how algorithms make diversity worse, and how he focuses on building a balanced team instead of a senior team.

For notes and a full transcription of the episode, visit woventeams.com/25. Special Guest: Jake Miller.