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221: How to Keep the Customers You Close - with Harris Clarke
Scale Your SaaS
English - July 19, 2022 08:00 - 27 minutes - 18.8 MBEntrepreneurship Business Technology saas software startup growth marketing saas sales software startups Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
EPISODE SUMMARY
Client onboarding sets the tone and expectations of the client to the company. When done right, it can lead to a better understanding of their needs and efficiency in providing the best way to achieve their goals using the product. It is a vital aspect of the sales process that companies sometimes fail to acknowledge.
In this episode of SaaS-Story in the Making, B2B SaaS Sales Coach and host Matt Wolach and GuideCX’s COO, Harris Clarke, talk about the importance of having a proper client onboarding process. It is an essential feature that can make or break the client’s impression and possible conversion. Clarke shares how SaaS companies can provide value to clients and the team through proper onboarding.
PODCAST-AT-A-GLANCE
Podcast: SaaS-Story in the Making
Episode: Episode No. 221, “Guarantee Client Satisfaction Through Proper Onboarding”
Host: Matt Wolach, a B2B SaaS sales coach, Entrepreneur, and Investor
Guest: Harris Clarke, COO of GuideCX
TOP TIPS FROM THIS EPISODE
Build a Great First ImpressionBe TransparentEPISODE HIGHLIGHTS
Onboarding Should Satisfy & Exceed Expectations An Antidote to Anxiety or a Reinforcement to ValueGet even more tips by following Matt elsewhere:
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