Ep 26. Improving passenger experience in our stations, Martin Howard

Rail Technology Magazine Podcast

English - July 26, 2021 12:05 - 21 minutes - 29.4 MB
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Previous Episode: Ep. 25 The industry needs to take matters into its own hands, Gareth Dennis

Next Episode: Ep 27. Sustainability opportunities & standardisation in rail, Chris Griffiths

On Episode 26 of RTM's Track Talk podcast, brought to you in collaboration with KeTech, our host Matt Roberts sits down with Martin Howard, Customer Service Officer at Chiltern Railways to discuss the work that they have been doing to improve the journey and experiences of their passengers in their stations and on their routes.