Shep Hyken is the Chief Amazement Officer at Shepard Presentations, a company he started in 1983.  He is a New York Times and Wall Street Journal best selling author.  

 

Shep speaks to organizations like Anheuser-Busch, AT&T and American Airlines, to name a few and has traveled the world as an expert on customer experience and customer service.   HE is known for high energy presentations that even include some magic.  Shep is in the National Speakers Association's Speaker Hall of Fame for lifetime achievement.   

Shep is still speaking globally but doing it virtually from his home in St. Louis.