ROCKSTAR CUSTOMER EXPERIENCE
16 episodes - English - Latest episode: over 5 years ago - ★★★★★ - 1 ratingJames Dodkins talks with customer experience rockstars about delivering a rockstar customer experience.
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Episodes
ROCKSTAR CX - THE CONVENIENCE REVOLUTION - James Dodkins & Shep Hyken
August 04, 2018 16:00 - 44 minutes - 40.8 MBTHE CONVENIENCE REVOLUTION The ROCKSTAR CX Show 🤘 – James Dodkins and Shep Hyken Watch full episode & get in touch with Shep: http://www.rockstar.cx/shep-hyken.html NEW In-house CX Workshops That ROCK: www.rockstar.cx/workshops.html #cx #custexp #rockstarcx #customerexperience
ROCKSTAR CX - BUSINESS BEHAVIOR TO #MAKEMOMPROUD 👩- James Dodkins & Jeanne Bliss
July 25, 2018 09:19 - 48 minutes - 44.7 MBBUSINESS BEHAVIOR TO #MAKEMOMPROUD 👩 The ROCKSTAR CX Show 🤘 – James Dodkins and Jeanne Bliss discuss her new book ‘Would You Do That To Your Mother?’ Watch full episode & get in touch with Jeanne Bliss: http://www.rockstar.cx/jeanne-bliss.html #cx #custexp #rockstarcx #customerexperience
ROCKSTAR CX - CX STRATEGY 📊- James Dodkins & Nicolle Paradise
July 07, 2018 10:09 - 33 minutes - 30.3 MBCX STRATEGY 📊 ROCKSTAR CX LIVE 🤘 – James Dodkins and Nicolle Paradise, Senior Director of CX @ ADP discuss how to develop and implement a CX Strategy Get in touch with our ROCKSTAR guest Nicolle Paradise: http://www.rockstar.cx/nicolle-paradise.html In-house CX Workshops That ROCK: www.rockstar.cx/workshops.html #cx #custexp #rockstarcx #customerexperience
ROCKSTAR CX - James Dodkins & Lynn Hunsaker
May 15, 2018 08:16 - 46 minutes - 43 MBSMASHING SILOS 💥 ROCKSTAR CX LIVE 🤘 – James Dodkins and Lynn Hunsaker Watch full episode & get in touch with our ROCKSTAR guest Lynn Hunsaker: http://www.rockstar.cx/lynn-hunsaker.html Download 3 free chapters of ‘Put Your Customers Second’: http://bit.ly/3freepycs Get in touch with James: www.rockstar.cx #cx #custexp #rockstarcx
ROCKSTAR CX - James Dodkins & Joseph Michelli
May 14, 2018 21:45 - 59 minutes - 54.8 MBNOW WITH CARE 🤗 ROCKSTAR CX LIVE 🤘 – James Dodkins and Joseph Michelli talk about balancing technology & human service. Watch full episode & get in touch with our ROCKSTAR guest Joseph Michelli: http://www.rockstar.cx/JOSEPH-MICHELLI.html Download 3 free chapters of ‘Put Your Customers Second’: http://bit.ly/3freepycs Get in touch with James: www.rockstar.cx #cx #custexp #rockstarcx
ROCKSTAR CX - James Dodkins & Bruce Temkin
May 14, 2018 19:34 - 55 minutes - 50.5 MBTHE YEAR OF HUMANITY 🌎 ROCKSTAR CX LIVE 🤘 – James Dodkins and Bruce Temkin Watch full episode & get in touch with our ROCKSTAR guest Bruce Temkin: http://www.rockstar.cx/bruce-temkin.html Download 3 free chapters of ‘Put Your Customers Second’: http://bit.ly/3freepycs Get in touch with James: www.rockstar.cx #cx #custexp #rockstarcx
ROCKSTAR CX - WINNING GOLD WITH CUSTOMERS - James Dodkins & Kriss Akabusi
April 23, 2018 18:00 - 58 minutes - 54 MBWINNING GOLD WITH CUSTOMERS🏅 ROCKSTAR CX LIVE 🤘 – James Dodkins and Kriss Akabusi talk about creating a using customer experience and understanding as a competitive advantage. Get in touch with our ROCKSTAR guest Kriss Akabusi! www.rockstar.cx/kriss-akabusi Watch the full episode here: https://lnkd.in/dUTqg8C Download 3 free chapters of ‘Put Your Customers Second’: http://bit.ly/3freepycs Get in touch with James: www.rockstar.cx #cx #custexp #rockstarcx
ROCKSTAR CX - PEOPLE FIRST CULTURE - James Dodkins & Michel Falcon
April 16, 2018 16:02 - 1 hour - 58.3 MBPEOPLE FIRST CULTURE 👩 👨 👩 👨 ROCKSTAR CX LIVE 🤘 – James Dodkins and Michel Falcon talk about creating a ‘People First Culture’. Watch the full episode here: https://lnkd.in/d7s5mQ8 Download 3 free chapters of ‘Put Your Customers Second’: http://bit.ly/3freepycs www.rockstar.cx for CX improvement workshops and more. Get in touch with our ROCKSTAR guest Michel Falcon! Website: Twitter: https://twitter.com/MichelFalcon YouTube: https://www.youtube.com/user/MrMFalcon10 Facebook: https://ww...
ROCKSTAR CX - USING CUSTOMER JOURNEY MAPS FOR REAL CX CHANGE - James Dodkins & Annette Franz
April 07, 2018 12:38 - 52 minutes - 48.3 MBJOURNEY MAPS FOR REAL CX CHANGE 🗺 ROCKSTAR CX LIVE 🤘 – James Dodkins and Annette Franz talk about using journey maps for real customer experience change. Watch the full episode here: https://lnkd.in/gbnReuA Download 3 free chapters of ‘Put Your Customers Second’: http://bit.ly/3freepycs www.rockstar.cx for CX improvement workshops and more. Get in touch with our ROCKSTAR guest Annette Franz! Website: www.cx-journey.com Google+: https://plus.google.com/+AnnetteFranz Twitter: https://twit...
ROCKSTAR CX - CREATING MAGIC AT DISNEY - James Dodkins & Lee Cockerell
March 27, 2018 11:17 - 52 minutes - 48.5 MBCREATING MAGIC AT DISNEY 🐭🏰 ROCKSTAR CX 🤘– James Dodkins and Lee Cockerell (EVP, Disney) talk about creating magic at Disney. Watch the full episode here: https://lnkd.in/gzJi_YH Download 3 free chapters of ‘Put Your Customers Second’: http://bit.ly/3freepycs www.rockstar.cx for CX improvement workshops and more. Get in touch with our ROCKSTAR guest Lee Cokerell! Email: [email protected] Website: http://www.leecockerell.com/ Facebook: https://www.facebook.com/creatingmagicdisney/ Tw...
ROCKSTAR CX - ISN'T IT TIME WE MOBILISED OUR ADVOCATES? - James Dodkins & Yiannis Maos
March 19, 2018 19:45 - 1 hour - 57 MBISN'T IT TIME WE MOBILISED OUR ADVOCATES? 😄> 😡 ROCKSTAR CX 🤘– James Dodkins and Yiannis Maos talk about mobilising NPS advocates. Watch the full episode here: https://lnkd.in/dPe5_Dg Download 3 free chapters of ‘Put Your Customers Second’: http://bit.ly/3freepycs www.rockstar.cx for CX improvement workshops and more. Get in touch with our ROCKSTAR guest Yiannis Maos! Website: https://www.alcmy.xyz/ Facebook: https://www.facebook.com/WeAreALCMY/ Twitter: https://twitter.com/wearealcmy Li...
ROCKSTAR CX - UNDERSTANDING THE CUSTOMER AS A PERSON - James Dodkins & Alex Genov (Zappos)
March 12, 2018 19:00 - 1 hour - 59.4 MBUNDERSTANDING THE CUSTOMER AS A PERSON 🤷 🤘ROCKSTAR CX LIVE - James Dodkins and Alex Genov, Zappos Head of Customer Research, talk about understanding your customers as real people and not just 'users' or 'shoppers'. Watch the full episode here: https://www.facebook.com/JDODKINS/videos/1457403947720733/ Download 3 free chapters of 'Put Your Customers Second': http://bit.ly/3freepycs www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation and the...
ROCKSTAR CX - THE STATE OF THE CX INDUSTRY - James Dodkins & Ian Golding
March 05, 2018 11:37 - 1 hour - 57.4 MBSTATE OF THE CX INDUSTRY 👀 🤘ROCKSTAR CX LIVE - James Dodkins and Ian Golding talk about the state of the customer experience industry. Watch the full episode here: https://www.facebook.com/JDODKINS/videos/1450271271767334/ ACXM Training Orlando 26th March: https://orlando_acxm_march2018.eventbrite.com/ www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation and the ultimate rockstar team building experience. Get in touch with our rockstar gues...
ROCKSTAR CX - CUSTOMER EXPERIENCE LEADERSHIP - James Dodkins & Shep Hyken
February 26, 2018 17:31 - 1 hour - 60.6 MBSHEP HYKEN ON CUSTOMER EXPERIENCE LEADERSHIP 👑 ROCKSTAR CX LIVE 🤘 - James Dodkins and Shep Hyken talk about the why's and how's of amazing customer experience leadership. Watch the full episode here: https://www.facebook.com/JDODKINS/videos/1446230115504783/ ACXM Training Orlando 26th March: https://orlando_acxm_march2018.eventbrite.com/ www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation, the ultimate rockstar team building experience and ...
ROCKSTAR CX - ZAPPOS CUSTOMER SUCCESS SECRETS - James Dodkins & Jon Wolske
February 12, 2018 18:02 - 58 minutes - 53.8 MBZAPPOS CUSTOMER SUCCESS SECRETS. 🤘ROCKSTAR CX LIVE – James Dodkins and Jon Wolske talk about the customer success secrets learned while at Zappos. ACXM Training Orlando 26th March: https://orlando_acxm_march2018.eventbrite.com/ www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation and the ultimate rockstar team building experience. Get in touch with our Rockstar guest Jon Wolske! Website: https://jonwolske.com/ Facebook: https://www.facebook...
Rockstar CX - James Dodkins & Steve Towers talk about the power of Outside-In
February 05, 2018 16:52 - 18 minutes - 16.8 MB🤘Rockstar CX LIVE – James Dodkins and Steve Towers talk about the power of Outside-In. www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation and the ultimate rockstar team building experience. Contact our rockstar guest Steve Towers: EMAIL: [email protected] LINKEDIN: http://linkedin.com/in/stevetowers TWITTER: http://twitter.com/stowers SPEAKING: http://www.stevetowers.com FACEBOOK: http://facebook.com/BPGtraining YOUTUBE: http://youtub...