'Digital is best' excludes NZ's most vulnerable

Nine To Noon

English - July 04, 2021 21:35 - 11 minutes - 10.7 MB - ★★★★★ - 8 ratings
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Thousands of New Zealanders are being left behind as government agencies shut their doors and operate exclusively online, according to the Citizens Advice Bureau. This kind of 'digital exclusion' leaves the volunteer-run organisation to assist the many people who struggle to fill out government forms, says the acting chief executive Andrew Hubbard.