Built to last? Consumers frustrated at hard to fix appliances

A new study finds the vast majority of consumers want to get broken electrical appliances fixed, but are frustrated by how difficult and pricey it is to do. According to research conducted by Consumer NZ as part of their #BuiltToLast campaign, 98 per cent of respondents thought they should be able to get their washing machines and dishwashers fixed. Most said appliance repairs cost too much and that manufacturers and retailers should be responsible for recycling dead appliances. Kathryn talks with Consumer NZ chief executive Jon Duffy.