Air NZ urged to clarify refund /credit policy
Nine To Noon
English - February 04, 2021 20:08 - 9 minutes - 9.1 MB - ★★★★★ - 8 ratingsNews Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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As international travel continues to look like a distant prospect, Consumer New Zealand is calling for Air New Zealand to be clear with customers about its travel credit and refund policy. Since covid hit, the airline has held tens of million of dollars in credits for 2020 bookings. Air New Zealand gave refunds to some travellers, but the vast majority were unable to get paid out, instead holding a credit able to be redeemed for domestic travel. It is currently reviewing this. Consumer New Zealand's Chief Executive Jon Duffy says travellers need clarity on the refund and credit policy now.