Big Integer

REWORK

English - January 15, 2019 13:00 - 27 minutes - 19 MB - ★★★★★ - 200 ratings
Management Business entrepreneur technology business small business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: BONUS - Happy New Year

Next Episode: BONUS - Spark Joy with DHH

On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp's practices around internal communication, customer support, and calm work. Today's episode goes inside the company on November 8 to see how the outage unfolded.

Show Notes

Jason Fried and David Heinemeier Hansson's most recent book, It Doesn't Have to be Crazy at Work - 1:41

Basecamp's Support team - 6:03

Basecamp's Status page - 6:40

DHH's timeline from November 8 and his post-mortem, published on Signal v. Noise - 6:46

Our episode on "How to Say You're Sorry" - 15:57