Russ Drury: Should Customer Success Own Subscription Renewals?

RevAmp by DealHub.io

English - April 14, 2022 01:00 - 40 minutes - 27.6 MB
Business sales operations revenue operations b2b sales Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Jesse Rabbits: What is a Deal Desk and How Does it Drive Sales and Revenue

Next Episode: Anya Ciercierski: The Power of the Microsoft Dynamics Partner Community

Russ Drury, Senior Director of Solutions and Success at Zeplin, joined our latest RevAmp podcast to share the pros and cons of Customer Success owning renewals and expansions. Listen to the full interview to learn how you can help your CS managers drive renewals and expand revenue.

The customer success vs. sales personalityThe characteristics of a good CS managerHow to coach CS managers for urgency, empathy, and impact