Retail Therapy Podcast
17 episodes - English - Latest episode: about 2 years ago - ★★★★★ - 1 ratingNever ever dull, staid, or “corporate”, Retail Therapy is a twice-monthly retail and shopping center industry podcast. The 20 minute episodes include conversations with retail industry guests, and feature discussions on the future of shopping, malls, brands, stores, the intersection between bricks & clicks – shopping and technology, customer experience, and other industry news and trends.
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Episodes
Episode 15: Outlets the “Original DTC” : Then and Now
February 28, 2022 15:07 - 36 minutes - 29.3 MBGuest: David Hinkle, Co-Founder & Principal at The Outlet Resource Group (TORG) Join us for an interesting chat with Co-Founder & Principal of TORG, David Hinkle from his roots in “pop-up” retail, building The Book Market to 1100 locations, to his current role in the outlet business, how the industry has changed, and what the future holds.
Episode 14: Retail Pride with Author & Retail Executive Ron Thurston
May 11, 2021 19:48 - 36 minutes - 29.8 MBGuest: Ron Thurston, Best Selling Author of RETAIL PRIDE and VP of Stores at INTERMIX Ron Thurston, is the definitive “Retail Insider”, from selling baby furniture, to Head of Stores for Tory Burch, Bonobos, Saint Laurent, and currently VP of Stores for INTERMIX, his impressive career spans over 30 years. Ron also serves on the Board of Directors for Goodwill Industries and is the author of Retail Pride The Guide To Celebrating Your Accidental Career. Ron says, “The retail industry i...
Episode 13: Talking Shop… (Shopping Centers) with DLC’s Chris Ressa
May 10, 2021 23:18 - 44 minutes - 40.7 MBGuest: Chris Reesa, Chief Operating Officer, DLC Management Corp and Host Retail Retold Podcast In this episode we cover a lot of ground with fellow retail real estate enthusiast, podcast host and COO at DLC Management Chris Ressa. Hear DLC’s three pillar operating strategy designed to help meet the challenges of Covid and support retail tenants across their national portfolio of open air centers. Why DLC doesn’t call it “Curbside Pick Up”…. The Landlord & Tenant relationship, te...
Episode 13: Talking Shop… (Shopping Centers) with DLC’s Chris Ressa
May 10, 2021 23:18Guest: Chris Reesa, Chief Operating Officer, DLC Management Corp and Host Retail Retold Podcast In this episode we cover a lot of ground with fellow retail real estate enthusiast, podcast host and COO at DLC Management Chris Ressa. Hear DLC’s three pillar operating strategy designed to help meet the challenges of Covid and support retail tenants across their national portfolio of open air centers. Why DLC doesn’t call it “Curbside Pick Up”…. The Landlord & Tenant relationship, te...
Episode 12: Not Your Mama’s E-Commerce
October 08, 2020 19:18 - 37 minutes - 41.4 MBGuest: Ted McCaffrey, “Omnichannel Enthusiast”, Business Development Consultant – Inventory Intelligence Data Analytics, Sensormatic What is e-commerce? It used to mean buy online and the item was shipped to you. But in our new retail reality with the growing popularity of BOPIS (Buy Online Pick Up in Store) and BOPAC (Buy Online Pick Up At Curb) the gap between physical and online is closing. This week we talked to Ted McCaffrey, self professed “Omnichannel Enthusiast” from Sensormatic ab...
Episode 11: Holiday 2020: What’s In Store For Stores?
August 10, 2020 22:45 - 37 minutes - 35 MBGuest: Dan Klenkar, Vice President – Enterprise Sales Radial, Inc. It’s still holiday planning time for shopping centers, and what the holidays will look like this year is still a little fuzzy. This week we’ve got Dan Klenkar from Radial, Inc. and we’re talking about what is happening with retailers, brands, and stores. As the market-leader in Omni channel commerce technology and operations Radial,Inc. helps premier brands around the world like Aeropostale, Dick’s Sporting Goods, Ralph L...
Episode 10: Holiday 2020: Yes Virginia, There Will Be Santa Photos
July 22, 2020 19:07 - 30 minutes - 24.8 MBGuest: Brian Lutz, Cherry Hill Programs It’s still July and that means it’s still holiday planning time for shopping centers! This week we’ve got our old friend Brian Lutz from Cherry Hill Programs and we’re talking Santa Photos. As the market-leader in experiential photography, operating holiday experiences in over 800 venues across the U.S., Canada and Puerto Rico, Brian and Cherry Hill bring a well informed perspective on how Santa 2020 will happen in the wake of COVID. Listen t...
Episode 9: Holiday 2020: A Gap Year For Santa?
July 14, 2020 22:54 - 35 minutes - 24.7 MBEpisode 9: Holiday 2020: A Gap Year For Santa? Part 1 of Holiday 2020 Series Guests: John Carter, CEO Parker 3D Evan Wadsworth, Director of Creative Strategy Parker 3D It's July and if you're in the shopping center business that means it's time to talk Santa! With COVID-19 wreaking havoc across the retail world what does the Santa experience look like in 2020? We're asking a few people in the industry. First stop is Parker 3D, an award winning creator of high impact interacti...
Episode #8 – Special Holiday Edition
December 02, 2019 21:24 - 25 minutes - 17.8 MBRetail Therapy talks to some shopping center industry veterans about special holiday programs past and present designed to foster a true sense of community. Hear how The Washington Prime Group, Urban Edge, and PREIT bring the true spirit of the holidays alive with our guests: Jennifer Moretti, Senior Vice President of Marketing and Brand Partnerships, Washington Prime Group Andrea Simpson, Vice President of Marketing, Urban Edge Bil Ingraham, SVP Business Development, Centennial Real ...
Episode 7: Mastering Mixed Use with Sam Stein, Development Manager, Strategic Property Partners (SPP), Water Street Tampa
October 09, 2019 20:28 - 35 minutes - 32.5 MBGuest Host: Ajay Kapoor, CEO of TouchSource Sam Stein, Development Manager shares SPP’s vision for Water Street Tampa, the 56 acre mixed use waterfront community that is changing the face of the city. Find out the key focus areas critical to ensuring the success of this landmark mixed use project? Strategic Property Partners Water Street Tampa Sparkman Wharf 3:56 No more complicated product than mixed use. 5:00 Focusing on ground plane is a key component for success. 5:45 In...
Episode 6: Mastering Mixed Use with Developer Mark Toro, of North American Properties
September 03, 2019 17:26 - 33 minutes - 23.6 MBMark Toro of North American Properties Revel: https://experiencerevel.com/ Painted Duck: https://www.thepaintedduckatl.com/ Avalon: https://www.experienceavalon.com/ Timeline: 3:40 Mixed use reemerging as a stronger force. 5:31 Energy Curves- The key is to identify the uses that will attract and retain human interest on the property. 5:58 Probably 9 or 10 communities in the USA that are the model of what is to come. 7:29 “If you get the street right, everything else will t...
Episode 5: What You Need to Know about Digital ADA Compliance
May 22, 2019 16:50 - 30 minutes - 21 MBFind out what every shopping center professional needs to know about digital ADA compliance. What does Title III mean for your website and mobile app? What should you do now to make sure you're compliant?
Episode 4: Wheels Up! Airport Retail
November 28, 2018 17:00 - 31 minutes - 25.3 MBAirport Retail has been called the “sixth continent of luxury” by The Economist magazine. We discuss the unique world of Airport shopping with Kathy Viola, the former GM of Retail and Concessions for the Reagan National Airport in Washington, DC and Airport Retail Consultant with AirProjects, Inc. What can shopping centers learn from airports?
Episode 3: Let’s Get Personal(ized)
November 21, 2018 17:00 - 32 minutes - 26.8 MBJohn and Stephanie discuss Personalization – What is it? Why is it important? Plus ideas for helping you get started. “I like my old example of personalization Petticoat Junction, and Mr. Drucker. When you walked into the store he knew what you bought and he said “We’ve got some more of this” or “How about this?” and that sort of is where we need to go on an automated sort of artificially intelligent, algorithmically driven, promotional opportunities to put the right thing for the right sh...
Episode 2: Retail Leasing In The Age of Digital Disruption
November 14, 2018 17:00 - 26 minutes - 21.7 MBWith technology disrupting every aspect of retail, from ecommerce, and customer experience to the supply chain; how are these changes impacting retail leasing? What are the biggest challenges for shopping centers today? We pose the question to Joe Boehm, EVP Retail Leasing at QIC Global Real Estate. “One of them is cost of procrastination, because you know I’ve always maintained, right or wrong, that shopping centers never sit stagnant, they’re either getting better or worse you know day b...
Episode 1 - Anne Marie Stephen
November 07, 2018 17:00 - 37 minutes - 26.4 MBJohn and Stephanie discuss retail and technology with Anne Marie Stephen. Timeline: 1:49 Shoptalk, CES, NRS review. First quarter goes quickly. 3:21 Anne Marie talks about 3 things that she’s learned. 1. People want to meet and connect with others that have similar interests and challenges. 2. Real need to get under the hood and really learn. 3. Nobody wants to be sold to anymore. 4:11 What are the interesting trends in retail in 2018? 6:50 Technology is allowing brands to connec...
Episode 0: What is Retail Therapy? And Who are the People Behind It?
October 19, 2018 20:02 - 7 minutes - 6.45 MBRetail Therapy Intro Episode