Friction Vs Reward with CEO of Uncrowd & Author Richard Hammond

The Retail Podcast

English - June 22, 2020 00:00 - 1 hour - 42 MB - ★★★ - 1 rating
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Previous Episode: Retail Trends with Head of Trends, Cate Trotter at Insider Trends

Next Episode: Future of Retail with Kate Machtiger Design Director | NEW INC | 30 Under 30

Richard has been in the retail industry for approximately 35 years, from stores to authoring the best-selling retail manual Smart Retail, which is currently in its 4th edition and is available in 22 languages. In 2018, Richard and his co-founder embarked on building the next generation of customer analytics through their start-up Uncrowd.uk and is also an advisor to NearSreet.

In this episode we cover the below and much more:

NPS Vs AnalyticsNew Normal or Not?Cost Vs Choice Vs EffortPersonas Vs MindstatesChoice Economy

And winning in retail!

Want to watch this episode on Youtube, well now you can: https://bit.ly/2NpzteI

#RETAIL https://www.theretailpod.com/

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