281. How Domino’s delivers on innovation

Retail Gets Real

English - August 23, 2022 10:00 - 25 minutes - 23.9 MB - ★★★★★ - 83 ratings
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From its delivery tracker to a mind-ordering app developed in partnership with Netflix’s “Stranger Things,” Domino’s has been delivering on innovation since 1960. Many of those innovations have come about by listening to the customer and adapting based on what they needed, says Christopher Thomas-Moore, senior vice president of customer and store experiences at Domino’s. On this episode, Thomas-Moore discusses his career journey, how the pizza brand leads when it comes to innovation, and the future of the quick service industry.

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