Retail by MarketScale
142 episodes - English - Latest episode: about 4 years ago - ★★★★★ - 4 ratingsWelcome to the Retail podcast, by MarketScale: Your home for everything B2B in the Retail Industry! Join us for new episodes every week featuring conversations with industry leaders as we explore trends in technology, management, brick & mortar, digital innovations and all things Retail.
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Episodes
Creating Engaging In-Store Digital Experiences with Ed Crowley
February 16, 2020 01:02 - 17 minutes - 24.7 MBOn this episode of the MarketScale retail podcast, host Tyler Kern is joined by Ed Crowley, Harbor Retail Senior Director, Technology Development & Engineering, to discuss the desire for engaging in-store digital experiences and the roadblocks still standing in between retailers and achieving those experiences. Crowley highlighted the “Four Modes of Failure” that account for many an experience going off the rails – power, hardware, content and software. Retail also faces a unique connectiv...
MarketScale at NRF 2020, Day 2
January 20, 2020 14:26 - 22 minutes - 52.5 MBMarketScale recently attended NRF 2020, otherwise known as Retail’s Big Show, and sat down with some of the retail industry’s most prominent figures to get their insight into where the industry is headed as 2020 dawns. On this episode of the MarketScale Retail Podcast, Roadie Founder and CEO Marc Gorlin, Pensa Systems President and CEO Richard Schwartz and Kantar Consulting Senior Vice President Americas David Marcotte shared their thoughts on retail’s direction with MarketScale’s Geoffrey ...
MarketScale at NRF 2020, Day 1
January 17, 2020 21:20 - 21 minutes - 48.3 MBMarketScale recently attended NRF 2020, otherwise known as Retail’s Big Show, and sat down with some of the retail industry’s most prominent figures to get their insight into where the industry is headed as 2020 dawns. On this episode of MarketScale's Retail Podcast, Infovista Senior Director of Global Enterprise Marketing Ricardo Belmar, Sr., Impinj Senior Manager of Retail Solutions Ashley Burkle and RightHand Robotics Head of Product and Marketing Vince Martinelli shared their thoughts o...
David Matthews NRF Preview
January 08, 2020 15:43 - 9 minutes - 13.6 MBRevTech Ventures Managing Partner David Matthews explains the state of innovation in retail and gives us a glimpse into what to expect at NRF 2020
Omnichannel Evolved: How Harmonic Retail™️ Adapts to the Changing Needs of Today’s Customer with DeAnn Campbell
December 09, 2019 19:34 - 27 minutes - 38.3 MBDeAnn Campbell, director of retail strategy and development at Harbor Retail, spoke about the evolution of omnichannel on this episode of MarketScale's Retail Podcast. Harmonic Retail™️ is a concept developed by Harbor Retail to address the changes retailers face in today’s marketplace. “Harmonic Retail is all about flexibility and staying in tune with the customer,” Campbell said. “It’s responsive to the customer. It asks all those channels to adapt and flex to stay in tune with the custom...
The Reality of Doing More With Less with Mike Murphy of Personiv
November 04, 2019 21:57 - 18 minutes - 21.2 MBEvery company has resources to allocate, but not every company allocates them efficiently. On this episode of the MarketScale Retail Podcast, Mike Murphy, Chief Financial Officer for Personiv, sat down with host Sean Heath to break down a few ins and outs of intelligent resource allocation. There are three primary areas in which a company generally spends its resources: customer acquisition, product/service delivery, and G&A (General and Administrative). They are not of equal importance, ex...
Protecting Cargo During the Last Mile for the First Impression with Matt Peat of Transhield
October 21, 2019 17:20 - 13 minutes - 15.1 MBEvery day, new products are transported around the world on flatbed trucks, railways, and ships. They pass through a constantly-changing environment of both environmental and scenic materials. But according to Matt Peat, U.S. Director for Transhield, the majority of manufacturers don’t protect their cargo from those factors, and that can be costly. “Most manufacturing companies, most items that ship down the road, they just choose to do nothing and that nothing leads to a dissatisfied custo...
The State of American Manufacturing
September 24, 2019 21:10 - 16 minutes - 22.4 MBJohn Briggs, author of "Simply American" joins the podcast to speak about the state of American Manufacturing.
Trade Show Look Ahead: September 23-27, 2019
September 20, 2019 19:03 - 1 minute - 2.07 MBTrade Show Look Ahead September 23-27, 2019
Recycle Re-Leaf: Sustainable Signage and How It Can Help A Retail Company's Bottom Line with Competitive EDGE & Image Options Companies
August 30, 2019 17:35 - 39 minutes - 71.9 MBGlobal waste and recycling initiatives are a hot topic and pressing issue for a country as large and influential as the USA. Though your average consumer is more aware of buying and participating in earth-conscious commerce, larger habits remain for retailers that can leave a significant carbon footprint. Many retail companies use PVC-based signage for one-time-use seasonal displays and fail to recycle their temporary furnishings properly. Today's guests said this waste is harmful to the en...
Walmart and Target Turn to AI to Increase Efficiency
August 28, 2019 15:46 - 6 minutes - 9.6 MBE-commerce has rippled through the retail industry from the legacy brands to family-owned businesses. Delivery times have never been quicker, and orders have never been easier to complete. Efficiency is the name of the game in retail as it is across industries, and advancements in artificial intelligence is at the core of this boom. While data and customizable shopping experiences began to take form with online giants like Amazon, brick-and-mortar legacy stores like Target have increased...
The Shortlist, August 23, 2019: Target is Delivering & Automation is Coming Finance
August 26, 2019 14:45 - 2 minutes - 2.76 MBTarget beat its target in its earnings report this week and that could signal good news for retailers nationwide. Largely driving this success is Shipt, the same-day-delivery company that Target acquired in late 2017. Here’s what Target COO John Mulligan said in the company’s Q2 earnings conference call this week: “Our same-day options are growing much faster than our digital sales. Specifically, combined sales for in-store pickup, drive-up and Shipt have more than doubled over the last ye...
JCPenney and Macy's Enter the Business of Used Clothes
August 23, 2019 20:07 - 6 minutes - 8.95 MBJC Penney and Macy's have entered the world of used clothing by way of their new partnership with ThredUP. Hoping to latch onto a trend that is expected to swell to $51 billion by 2023, the retailers will allow customers to sell clothes back in the hopes that the process encourages more customers to visit brick and mortar locations. Hear what Daniel Litwin and Tyler Kern have to say about this trend on this excerpt from Business Casual. Tune in to Business Casual, MarketScale’s live radio...
Top CEOs Redefine the Purpose of a Corporation: Business Casual
August 21, 2019 18:10 - 12 minutes - 16.6 MBThis week, Business Roundtable, a coalition of hundreds of the U.S.' major CEOs, issued a statement redefining the “Purpose of a Corporation." 181 CEOs, including Jeff Bezos, Tim Cook, Jamie Dimon, signed on to the statement, which updates language to make shareholder value no longer the prime target for a corporation's existence. In summation, the 2019 version says that corporations need to commit to "...delivering value to our customers… investing in our employees… dealing fairly and ethic...
Nike Jumps into the Shoe Subscription Service and Hong Kong Protests Shut Down an Airport: The Short List
August 13, 2019 22:50 - 2 minutes - 3.14 MBThis week's edition of The Short List highlights Nike's latest play in the shoe subscription service, and the impact of Hong Kong's airport cancelling all of its flights due to protests. 67% of retailers report higher revenue after launching subscription services, and Retail giant Nike looks to follow that trend. Nike announced its first jump into the shoe subscription service with a program called the Nike Adventure Club. The program is geared specifically for parents with kids ages 2-10, t...
Why Amazon is Coming to an Office Near You This Summer
August 13, 2019 16:02 - 10 minutes - 14 MBThe public has grown accustom to Amazon’s private label products over the last several years. The company’s Alexa line of smart devices and other Amazon-branded items have become ubiquitous across American homes. Now, businesses are getting in on the action as well. Amazon recently announced its first private label brand for businesses, under its B2B arm AmazonCommercial. However, this does not necessarily mean the retailer plans on taking over the office supply space entirely. “My persona...
The Shortlist 8/9/19: Behind the Disney Bundle and the Amazon-FedEx Break Up
August 09, 2019 14:05 - 2 minutes - 3.61 MBDisney unveiled a new streaming service to better position itself against cord cutting. Fed Ex and Amazon announced a split that might heat up a shipping war.
Can Retailers Take a Proactive Approach to Prevent Mass Shootings?
August 05, 2019 20:44 - 11 minutes - 15.1 MBAnytime tragedies the nature of this weekend’s mass shootings at a Walmart in El Paso, Texas and at bars in Dayton, Ohio occur, a reassessment of safety needs to take place. But where is the logical starting point? Each shooting tragedy has its own unique set of circumstances that lead to its origin and its end, but can businesses play a larger role in ensuring customer safety, and if so, to what extent? Dr. Alex del Carmen, Executive Director and Professor at the School of Criminology, Cr...
American Made: The Ups and Downs of a Minimum Wage Hike
August 02, 2019 17:15 - 9 minutes - 13.3 MBThe House of Representatives recently passed a bill to raise the minimum wage to $15 an hour by 2025, phase out low wages for tipped workers, and make further minimum wage hikes indexed to median wage growth. Though the general public has a plurality (in some polls an overwhelming majority) opinion in favor of a raise to $15, economists are split on the issue. Some see it as an opportunity to boost worker productivity, others believe it'd only increase poverty. What about businesses, though...
As Rents Rise, Can Data Come to the Rescue?
July 30, 2019 17:06 - 12 minutes - 17.2 MBHome renters and businesses of all sizes are feeling the squeeze of soaring rents across the United States’ largest metropolitan areas. Ecommerce has long been ascribed as the killer of brick-and-mortar retail, but the price of staying in business is also contributing to closures across the country. Menswear retailer Barneys recently had annual rent raised by more than $11 million on its Manhattan flagship location and has been forced to consider several options to cut back costs. Steven K...
Google Launches Redesigned Shopping Page. Should Amazon Be Worried?
July 29, 2019 18:59 - 8 minutes - 11.9 MBIs Google trying to encroach on Amazon's territory with their new shopping page? That was the question on Daniel Litwin and Tyler Kern's mind during Business Casual, MarketScale's live radio show airing on Fridays at 8am CT. Helping them sort through the details of the story was Bryan Eisenberg of Retail Legends. Hear why he says Google can compete with Amazon when it comes to selection but will struggle in other major areas, specifically availability.
The Risks and Rewards of Amazon's Employee Retraining Program
July 17, 2019 13:56 - 12 minutes - 17.8 MBOn what seems like monthly basis, Amazon.com Inc. seems to be investing in a new industry, company or product. Its most recent investment, however, may prove to be its best one yet, even if it does not result in a monumental profit. The company announced this month that it will retrain more than 100,000 of it’s U.S.-based workers in an effort to better prepare them and the company for the future. The upskilling program is a $700 million investment over a six-year span. This amounts to an ap...
How to Build Winning Stores in a Digital World: A Conversation with Author Miya Knights
July 17, 2019 13:46 - 19 minutes - 27.2 MBIt is no secret that the retail world has been changed forever by the digital age. The internet connected retailers to a global market, and those that have adopted to the new landscape have come out ahead of the competition. The rise of digital retail is often associated with the demise of brick-and-mortar shopping. However, that does not have to be the case. While it is true that the likes of Amazon and Alibaba have put pressure on traditional retailers to adjust to new consumer expectati...
Automating Cashflow is Empowering Retail Associates with David Barclay of Tidel
July 12, 2019 20:36 - 29 minutes - 54.8 MBWe may live in the age of plastic, but 50% of transactions under $10 are still done in cash. There is more cash in circulation than ever before. In short, cash isn’t going anywhere. But, retailers know all too well that cash is fluid and hard to keep track of throughout the day as it flows in and out of the till. So how do retailers keep track of legal tender, specifically coins, coming in and out of their store? We explore this question on this episode of MarketScale’s Retail Podcast with ...
Is Amazon's Future in Third-Party Sellers? With Andrea Leigh
June 27, 2019 13:50 - 25 minutes - 28.3 MBIn the retail space, there is no bigger 800-pound gorilla than Amazon. So naturally, analyzing their direction in an e-commerce world is telling of where the rest of the industry might adapt. Today on the Retail Podcast, host Shelby Skrhak sat down with Amazon insider and vice president of Ideoclick Andrea Leigh to discuss some of the company's disruptive moves over the last few years, what's next for them, and what Amazon's direction means for brands selling on the retail platform. At Ideo...
Proper Task Management is Fueling Retail's Experience Economy with Doug Spiron of ThinkTime
June 19, 2019 21:54 - 37 minutes - 87 MBIn the last decade, the retail industry has had to be limber, adaptable, and resilient as online retail has grown to an epic level. Brick-and-mortar stores have shifted their focus to providing customers with a delightful, efficient experience-- one that cannot be replicated online. The room for error or issue in this shopping experience is slim, putting pressure on associates and even more pressure on higher-ups to develop a seamless workflow from top to bottom. Giving his perspective on t...
Want to Make Your Customers Feel Like a VIP? Personalize Their Experience with Daniel Wagstaff
June 13, 2019 20:18 - 32 minutes - 75.3 MBRetail shopping before the age of the Internet was a grand event. It meant heading out to socialize and relax with friends while catching up on life happenings. Today, as we have taken to doing these pastimes on the Internet, brick-and-mortar retail stores are having to adjust. What will bring modern customers into stores, and how can they secure their loyalty to come back? The answer–a curated, personalized shopping experience. To better understand this wired-in audience and their desires,...
Why it's Time to Ditch Looping Media on Retail Digital Signage with Trevor Sumner of Perch Interactive
May 08, 2019 23:11 - 41 minutes - 76.2 MBWhen you think of digital signage in a retail store, the standard has become static imagery or looping media, providing color and branding but not much else. Trevor Sumner, CEO of Perch Interactive, says it’s time to think bigger and bigger. On today’s episode of the Retail Podcast, brought to you by MarketScale, host Daniel Litwin sat down with Sumner to discuss how digital signage is evolving and becoming much more interactive and personalized. Sumner, who was recently recognized in the C...
How Economic Nexus Laws Will Change Sales Taxation For Good with George Rendziperis & Shane Stewart
May 06, 2019 17:08 - 21 minutes - 29.8 MBTechnology continues to change the way that Americans are doing business. More consumers than ever are shopping online, helped by outdated laws about sales tax collection for remote sellers. Congress was asked to act and change the laws, but when they moved too slowly, the states took their own action. Enter South Dakota v. Wayfair, a lawsuit that made a lot of headlines in 2018. Now, retailers like Wayfair, Amazon, and others are forced to start meeting “economic nexus” laws, which state th...
How to Find the Value in Retail Store Data with ShouYi Poon of Octopus POS
April 24, 2019 16:57 - 18 minutes - 25.7 MBTechnology has transformed the retail space. With the popularity of online shopping, retail stores are forced to consistently keep up with the shopping habits of their customers. Retailer, however, are not tech experts, and can struggle to integrate data collection into their business model while still creating an enjoyable shopping experience for their customers. This is where Octopus Management Solutions Inc. comes in. ShouYi Poon, Vice President of Business Development at Octopus, joined...
Building Technology into the Fabric of Retail with Eric Thompson of Bluewater
April 16, 2019 20:50 - 31 minutes - 10.9 MBIn the past, if you went to a brick-and-mortar store, you did so to shop, and the store responded as such. You walked in, asked questions, made a purchase, and went about your business. The market has really changed, as has the competition, and this has created a huge change in the way that brands are interacting with their consumers. It’s now not as much about the products as it is about the experience. We’re here today with Eric Thompson, Senior Sales Executive with Bluewater, and we...
Maneuvering the Digital Marketing Pitfalls of 2019, with Cedric Lourie of FreedomPay
April 09, 2019 18:20 - 25 minutes - 8.91 MBIn the digital age, advertising and marketing has pulled away from TV and embraced more experiential and cross-platform content. As consumer media habits change, advertising and marketing methods must adapt, and with today’s 24/7 content expectations, the end result has to reach the consumer authentically and at all times. Cedric Lourie, Director of Digital Development for FreedomPay, follows how digital media continues to develop creative methods of advertising and, on the podcast, he u...
Dialed In: How Many Tests Does it Take to Start a Retail Business? with Morgan Davis of MarketDial
April 04, 2019 16:21 - 22 minutes - 31.5 MBStarting a retail business can feel like walking through fog. There are the essentials, like aesthetics, products and location, but even then retailers often don't realize the extensive testing that goes into maximizing branding, marketing, and even pricing. On the first episode of Dialed In, we sit down with the CEO of MarketDial, Morgan Davis, a self-described “reformed country boy," who explains how to identify the most crucial points for brick and mortar stores to achieve better resu...
Creating Brands That Resonate Into the Future
March 20, 2019 20:57 - 45 minutes - 63.2 MBRetailers big and small are trying to determine how to best reach younger generations. Unfathomable amounts of ink have been spilt trying to define all of the ways that millennials are different from their predecessors. Heather Watson, behavioral designer for the Center for Generational Kinetics, LLC, joins this episode of the podcast to explain the factors that she considers when evaluating why generations behave the way that they do. We're also joined by Kathy Thomas, Chief Strategy Of...
Self-Service Kiosks Need to Serve Everyone, with Juan Perez of ADUSA, Inc.
March 14, 2019 21:59 - 16 minutes - 22.8 MBOn today’s MarketScale Retail podcast, we welcome Juan Perez, CEO of ADUSA Inc., to analyze what effective ADA compliance looks like and why businesses should take steps to make their hardware and software compliant sooner than later. Part of what keeps businesses from becoming compliant immediately, Perez explains, is due to confusing or vague laws that only apply to government agencies, contractors, or people doing businesses with those agencies. Perez said that the "wait and see" appr...
Is it Just a Matter of Time Before Amazon Rules the World?
February 27, 2019 00:05 - 38 minutes - 52.3 MBWhat is the future of the retail industry? Two things we can say with confidence is that Amazon figures to be around for a while and pro AV will continue to play a big role in the industry. This week's episode takes a look at these two items with guests Bryan Eisenberg from Buyer Legends and Brad Grimes from Avixa.
Why Businesses Should Shoot Their Shot Over Text with Graham Anderson of Kenect
February 22, 2019 20:29 - 21 minutes - 48.8 MBEven though texting has become a staple of how we communicate, businesses are still scared to use it to interact with customers. They shouldn’t be, though; it’s way more powerful than any other medium out there. 95 percent of all text messages arrive within three minutes and are opened soon thereafter, but less than 20 percent of emails are even opened. Imagine that communicative power blasting customers' cell phones.
Are Brands Too Late to the Recycling Party?
February 18, 2019 21:00 - 34 minutes - 62.7 MBBrands are jumping on the trend of adopting recyclable plastic, but are they too late? On this week's episode of the MarketScale Retail Podcast, we spoke to Michigan State University professor Ramani Narayan about the impact that plastic waste has had on the environment up to this point and the effect that this change will have.
Solo Stove Job Opportunity: Creating Authentic Stories through Web Design with CEO John Merris
February 18, 2019 20:00 - 11 minutes - 27.3 MBReconnecting. That’s the motivation behind the history, the product and the team at Solo Stove. Starting off as a single, simple and unique cooking stove that brought the company’s founders living worlds apart back together to enjoy the childhood wonders they experienced outdoors growing up together, their mission of reconnection fuels the company’s product innovation of building simple, high quality products that reconnect their customers to what matters most in their lives. From families c...
Follow Technology to Higher Profits with David Salisbury of Star Micronics
February 12, 2019 00:36 - 22 minutes - 28.9 MBDavid Salisbury from Star Micronics discusses important factors retailers should be focusing on during this technological shift in the shopping experience. He points out that retailers must consider ways technology can help provide more knowledge about their business and ultimately guide them to more profits. Salisbury believes multi-channel shopping keeps retailers from missing out on opportunities to sell, as an ecommerce store starts where the physical doors close. By bringing physica...
MarketScale Retail 02/11/2019: JCPenney's Identity Crisis
February 11, 2019 20:00 - 24 minutes - 44.9 MBThe struggles of once giant retailers like JCPenney and Sears have been well documented, but what's behind these massive dips for these companies? This week's episode of the MarketScale Retail Show takes a look at what's fueling JC Penney's identity crisis. We also take a look at Saks Fifth Avenue and ask if they're immune to market shifts or consequences for bucking the latest trends.
When Will Emerging Retail Tech Become the Norm? with Stuart Armstrong of ComQi
February 08, 2019 00:46 - 17 minutes - 22.1 MBOver the years, e-commerce has become a large entity in the Retail industry. It’s availability and ease-of-use have made it top competition for traditional brick-and-mortar stores, forcing retailers to lean into experience versus convenience. It’s evolved so much so that large retail stores are struggling to remain relevant (i.e. Toys R Us, Sears).
More Than Just a Label with Aaron Kilgore of Resource Label Group
February 04, 2019 17:46 - 14 minutes - 19.3 MBFor this episode of the Retail podcast we’re joined by Aaron Kilgore, Regional Southeast Sales Manager for Resource Label Group, a company that works to fulfill complex and custom label solutions for various brands across different industries. In today's competitive marketing and branding world, a label has to be more than just a label; Aaron explains the power of Extended Content Labels as he goes into the nuances of the creation process, and help us understand the complexity and variation ...
MarketScale Retail 02/04/19: Super Bowls & Super Avatars
February 04, 2019 15:41 - 33 minutes - 76.2 MBToday’s guests on the MarketScale Retail Podcast Show, Roland Memisevic and MarketScale's own Geoff Short, discuss two "super" aspects of retail: the use of intelligent avatars in brick-and-mortar stores, and the annual impact of the Super Bowl on the industry. Quite uniquely, retail is being affected by future trends even as it continues to feel an impact from half-century old traditions.
MarketScale Retail 01/28/19: Experience is Everything; What Will Lead the Charge?
January 28, 2019 20:08 - 28 minutes - 38.9 MBNRF 2019 was an eye-opening way to start the year, and laid out a vision for what trends and tech to look out for. We got a good sense for what Retail was looking for in 2019 during out Walking NRF video with Melissa Gonzalez and Nichole Leinbach Reyhle: "Everything is an experience, and experience is everything." This idea is our theme for today's podcast as we break down a tech tool and a trendy theme for brick-and-mortar stores; we not only get more insight into the mix that is Retail and...
MarketScale Retail 01/21/19: The Impcat of NRF 2019, Retail's Big Show
January 18, 2019 22:27 - 27 minutes - 37.2 MBReady to catch up on what was trending at NRF 2019? This year's big Retail show was full of innovation, offering retailers lots of choices when it comes to optimizing customer experiences, whether online or in store. There are lots of tech solutions—including robots— out there for retailers, and finding the ones that best fit their goals and business model can be tricky. We talked to the experts on the show floor to gather some intel on what next move retailers will make, and we also had the...
MarketScale Retail: NRF Tuesday Update
January 15, 2019 17:52 - 10 minutes - 14.7 MBNRF 2019 is in full swing and MarketScale's Chief Digital Editor Geoff Short is in the middle of it. He joined the podcast to recap what he saw and experienced at the retail industry's big show for 2019. The MarketScale team received a hands-on explanation of frictionless payment and how the industry is tackling potential security concerns. "The industry is wide awake to [security] threats, it's just a question of how to implement these kinds of things," Short said. Geoff and the Mar...
MarketScale Retail: NRF Monday Update
January 14, 2019 17:38 - 9 minutes - 13.6 MBWith the first day of NRF under his belt, MarketScale's Chief Digital Editor Geoff Short joined the podcast to provide an update of what he has seen so far. He marveled at the advancements in in facial recognition technology, talked about his favorite booth so far, and provided an update on whether or not he has eaten one of those famous New York hot dogs. He also talked about the various ways that retailers are approaching the challenge of creating a memorable customer experience inside...
The MarketScale NRF Preview Podcast
January 11, 2019 22:38 - 8 minutes - 11 MBMarketScale's Chief Digital Editor Geoff Short joined Tyler Kern in the podcast studio to preview NRF, the biggest retail trade show of the year. The show takes place January 13th through the 15th in New York City. Geoff is heading up to "The Big Apple" as part of MarketScale's comprehensive coverage of the show. Can traditional brick and mortar retail locations keep up with the world of e-commerce? Will the trend of frictionless payments continue to take off in 2019? Follow along with al...
MarketScale Retail 01/07/19: A Good 2018 and a Bright 2019
January 07, 2019 15:47 - 25 minutes - 46.3 MBThe future of retail is bright, according to industry analysts Stephanie Sullivan and Tony D’Onofrio. Both agree that the economy is driving the retail boom, especially the fantastic holiday sales. However, innovation is also acting as a major disruptor. What this means for the retail industry as a whole, as well as specific sectors within the industry, are investigated in these two fascinating interviews.