Interview with Julie Hogan from Drift - 5/16/20

In this episode, I sat down with Julie Hogan, the VP of Customer Experience at Drift. 

She shared some incredibly insightful answers about what she's learned about CX during the pandemic, the trends she's seeing, and examples of her own personal experiences with delivering great customer experiences during this time.

"When you're in an environment like a virtual panel, everybody's face is condensed to the exact same size and screen and you see the personal touches of where this person is in. You see their background, you see their home. So I think it's been surprising to see how this sort of breaks down barriers between brands and people and the people who are part of these companies."

We'll also have the pleasure of hearing from Julie again at the upcoming CXLife Virtual Conference! She gave a little teaser on her session about Fueling Reliable Revenue Through Customer Experience. If you want to hear even more of what's sure to be an incredible session, you can register for the free CXLife Conference here. 

Thanks so much for joining us, Julie!