Why you should be wary of AI and your insurance claim

Have you heard about Lemonade? The insurance company, not the drink or the album by Beyoncé. Lemonade is an insurance company that prides itself for being technology-forward, and promises to process claims efficiently thanks to chatbots and artificial intelligence. In fact, the company is so proud of its technology-driven mission that it tweeted about how it uses AI to review insurance claims. And, no surprise, it didn’t go over well. Here to explain the saga is Recode’s Sara Morrison (@saramorrison).

References: 

Read Sara’s story here. 

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This episode was made by: 
Host: Adam Clark Estes (@adamclarkestes)

Producer: Sofi LaLonde (@sofilalonde)

Engineer: Paul Mounsey

Support Recode Daily by making a financial contribution to Vox! bit.ly/givepodcasts
Learn more about your ad choices. Visit podcastchoices.com/adchoices

Have you heard about Lemonade? The insurance company, not the drink or the album by Beyoncé. Lemonade is an insurance company that prides itself for being technology-forward, and promises to process claims efficiently thanks to chatbots and artificial intelligence. In fact, the company is so proud of its technology-driven mission that it tweeted about how it uses AI to review insurance claims. And, no surprise, it didn’t go over well. Here to explain the saga is Recode’s Sara Morrison (@saramorrison).

References: 

Read Sara’s story here. 

Enjoyed this episode? Rate Recode Daily ⭐⭐⭐⭐⭐ and leave a review on Apple Podcasts.

What do you want to learn about on Recode Daily? Send your requests and questions to [email protected]. We read every email! 

Subscribe for free. Be the first to hear the next episode of Recode Daily by subscribing in your favorite podcast app.

Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode was made by: 

Host: Adam Clark Estes (@adamclarkestes)

Producer: Sofi LaLonde (@sofilalonde)

Engineer: Paul Mounsey

Support Recode Daily by making a financial contribution to Vox! bit.ly/givepodcasts

Learn more about your ad choices. Visit podcastchoices.com/adchoices