S2 Episode #3 - The potential of customer insights and AI in retail

Refreshing Retail

English - May 21, 2023 21:40 - 41 minutes - 38.3 MB - ★★★★ - 6 ratings
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Previous Episode: S2 Episode #2 – All about leadership, diversity, equity and inclusion

The possibilities are endless with modern innovations such as mechanization, customer insights and artificial intelligence (AI). In this episode you will experience how technology enhances our shopping experience. What is the added value for customers? And how can AI be used to do something good for the world in terms of sustainability? In this episode we’ll talk about Ahold Delhaize's omnichannel customer experience strategy, and of course, the ethical side of these innovations.

Guest: Aimee van Wynsberghe, awarded with the prestigious Alexander von Humboldt Professorship of Applied Ethics of Artificial Intelligence at the University of Bonn
Co-host: Wouter Kolk, CEO Ahold Delhaize Europe and Indonesia

Host: Emmelie Zipson

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