Empathy to Empowerment: Strategies for Agents to Triumph in Tough Conversations

One of the many challenges we face as agents is communicating to our sellers when they are in an emotional state of mind rather than when they are in a rational mindset.

Why do we sometimes feel exhausted by sellers' emotions? How can we deal with those emotions?

In this episode I talk about the rational and emotional mind, how we can allow sellers to work through the inevitable rollercoaster of emotions and how we can speak to the rational mind.

3 Things You’ll Learn

How to communicate wisely. Why should we be wise with the way we communicate with our sellers? 

Can we handle reactive emotions? What are some tips to handle reactive emotions when it comes to the people we work with?

Allow sellers and clients to work through their emotions. Allowing sellers and clients to work through their emotions to the best of their ability will not only help them but also help us in the long run.

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