The One on Customer Transformation
PwC Luxembourg TechTalk
English - July 12, 2021 12:42 - 32 minutes - 30.1 MB - ★★★★★ - 1 ratingTech News News business crypto dlt fintech technology data technews Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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We’ve all had some bad experiences as customers: waiting on hold for far too long, being bounced from one agent to another and another, looking for information on the website only to be left without an answer… The examples go on and on. That’s why Customer Transformation - or customer-driven business transformation - is key.
In this episode of TechTalk, Patrice Passé-Coutrin, Director Technology Consulting, tells us how to deliver a great customer-centric experience that drives business growth too.