PWC Connections: The Podcast
91 episodes - English - Latest episode: 4 days ago - ★★★★★ - 1 ratingPWC Connections: The Podcast debuted Sept 2019 and we want listeners to subscribe to our FREE podcast and download the latest episode for a quick, fun, and informative inside look into Fayetteville PWC. We’ll discuss hot topics, answer your questions about your utility services, and speak with the experts you want to hear from the most about things that matter to you!
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
PWC Connections: The Podcast (Episode 86) - Work Zone Safety Is in Your Hands
April 16, 2024 13:04 - 24 minutes - 56.3 MBWhile road work may be a hassle, it's very important and necessary for drivers to be courteous and respectful of the workers. Chris Rainey (Water Resources Operations Manager) and Jordan West (W/R Crew Leader) joined us this episode to provide some insight on work zone setups and hazards, as well as share some experiences of work zone disasters.
PWC Connections: The Podcast (Episode 85) - Organizational Development Equals Employee Growth
March 28, 2024 16:41 - 27 minutes - 62.8 MBPWC takes pride in a culture of growth and development toward equipping employees for new roles and responsibilities. Our Organizational Development (OD) team works closely with PWC managers and supervisors to ensure their employees have the tools necessary to grow. Olivia Hall (OD & Training Manager) and Scott Falzo (OD Coordinator) made time to discuss how their work will help PWC become the top utility company in the U.S.
PWC Connections: The Podcast (Episode 84) - Learn About Fayetteville's Hometown Utility at the PWC Expo
March 15, 2024 19:35 - 28 minutes - 64.2 MBOur premier FREE event gives you the power to save lots on your utility bills – with experts on hand, demos, useful giveaways, and more, to help our community conserve. You can speak with customer service reps, incentive program specialists, and other PWC experts including Electric Lineworkers! Michelle Shaver (Customer Accounts Analyst) and Elizabeth Vasser (W/R Administrative Assistant II) both PWC Expo veterans … dropped in “The Bucket” to chat about the total experience of the Power & Wa...
PWC Connections: The Podcast (Episode 83) - Fix-A-Leak and Save on Your Water Bill
March 01, 2024 17:46 - 20 minutes - 46.5 MBTaking the extra time at home to find and fix water leaks can result in big savings on your water bill. The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and 10% of homes have leaks that waste 90 gallons or more per day. Harry Myles (Conservation Specialist) and Sonya Griffin (Customer Programs Specialist) stopped by to discuss ways to maintain your indoor and outdoor water sources to prevent leaks, save money, and conserve water. Check out leaks ...
PWC Connections: The Podcast (Episode 82) - Celebrating National Engineering Week
February 16, 2024 19:09 - 26 minutes - 61.4 MBIt's time to celebrate the amazing accomplishments of engineers and the opportunities available in the engineering industry. Engineers build things and solve problems all the time! John Allen (Principal Engineer - Reps & Compliance) and Janet Crockett (Electrical Systems Engineer) joined us to discuss their roles as engineers at PWC, how they were introduced to engineering, and shared some advice for future engineers. This episode is dedicated to all our staff in PWC Engineering (THANK YOU!)
PWC Connections: The Podcast (Episode 81) - PWC's Involvement with the Alzheimer's Associaton
February 02, 2024 17:02 - 26 minutes - 61.5 MBFormer Fayetteville Assistant City Manager Jay Reinstein joined us in "The Bucket" to his journal with the Alzheimer's Disease and how he evolved into an advocate for the cause. Bobby Russell (HR Officer) also sat in on the conversation to discuss PWC's contributions through events and donations of funds and time. Click play and get connected!
PWC Connections: The Podcast (Episode 80) - How to Join the PWC Team
January 18, 2024 15:57 - 27 minutes - 63.5 MBThe approximate 650 employees at PWC are essential in providing award-winning, safe, and reliable electric, water and sewer services to all our customers with rates that are among the lowest in the state. PWC offers benefits and perks worthy of being recognized as one of the best employers in North Carolina. Adrian Clarke (HR Advisor) and Lauren Armstrong (HR Programs Coordinator) joined us to discuss our organizational employment status, available opportunities, and future progression.
PWC Connections: The Podcast (Episode 79) - New Year, New Savings!
January 05, 2024 20:04 - 26 minutes - 60 MBA new year brings the opportunity to create new routines. Marcus McLaurin, Customer Service Supervisor and Tiffany Barton, Customer Service Representative joined us to share some resource reminders and conservation advice that can help customers save throughout the year. We're kicking off the 1st edition of 2024 discussing ways our customers can conserve on their utility usage as well as save time and money.
PWC Connections: The Podcast (Episode 78) - Holiday Safety
December 20, 2023 21:25 - 28 minutes - 65.5 MBThe holidays are a joyful time to spend with family and friends, but a careless mistake could put a real damper on your festivities. Statistics show that during the holidays, there is an alarming increase in household fires, theft, and medical injuries. Ondrya Mangato (Safety, Health, & Environmental Manager) and Mike Shepherd (Sr. Safety, Health, & Environmental Project Coordinator) joined us to discuss the importance of safety during the holiday season. They also shared the safety philosop...
PWC Connections: The Podcast (77th episode): Winter Weather Prep
December 08, 2023 20:24 - 24 minutes - 55.6 MBWinter has arrived and you should know that extreme cold weather impacts your utility usage and your monthly bill. When temperatures drop below freezing for extended durations -- you and your home need to be prepared. PWC Customer Service Representatives Marcetta Dinkins and Lari Ann Miller stopped by "The Bucket" to share some advice for customers to manage your utility usage without losing comfort or driving up costs for the winter.
PWC Connections: The Podcast (76th episode): Introducing CEO/General Manager Tim Bryant
November 22, 2023 14:57 - 25 minutes - 23.8 MBPreview episode with CEO/GM Timothy Bryant
PWC Connections: The Podcast (75th episode): Information Technology at PWC
November 03, 2023 16:58 - 29 minutes - 67.8 MBInformation technology (IT) is the use of any computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data. Mark Lawler, Chief Information Officer, stopped by to discuss the overall IT department, cybersecurity measures, thoughts on A.I., and the what's on the horizon. Be careful what you click, but it's safe to click play on this insight episode.
PWC Connections: The Podcast (74th episode): Customer Service - The Most Important Service We Provide
October 20, 2023 17:14 - 30 minutes - 69.4 MBPWC is proud to serve the Fayetteville/Cumberland County area as a hometown utility and provide reliable electric, water and sewer services with rates that are among the lowest in the state. Our employees are all working together to meet our customers’ needs. On this episode, Tiffany Brisson (Customer Programs Call Center Supervisor) and Christina Gilmore (Senior Lead Customer Service Rep) joined us to discuss their time at PWC, various customer service options, and ways to conserve. When th...
PWC Connections: The Podcast (73rd episode): Cybersecurity Awareness Month
October 06, 2023 16:40 - 29 minutes - 67.3 MBThis is the 20th Cybersecurity Awareness Month and it has grown into a collaborative effort between government and industry to enhance cybersecurity awareness, encourage actions by the public to reduce online risk and generated discussion on cyber threats on a national and global scale. Dave Ruiz, Cybersecurity Manager, joined us in "The Bucket" to introduce himself and chat about the measures taken in order to protect information and sensitive data for our community.
PWC Connections: The Podcast (72nd episode) - Preparedness Month Should Be Every Month
September 08, 2023 15:50 - 23 minutes - 52.7 MBNational Preparedness Month is recognized every September to increase awareness about the importance of preparing for potential disasters and emergencies that could happen at any time. Phil Harris, Executive Director for the American Red Cross (Sandhills Chapter) and Britten O'Quinn, Powerline Field Supervisor joined us in "The Bucket" to discuss making an emergency plan/kit for yourself and family, how PWC prepares for emergency situations, and how to minimize your risks by staying informed...
PWC Connections: The Podcast (71st episode) - Insight on the Light Up Navajo Nation Experience
August 25, 2023 17:44 - 22 minutes - 52.5 MBIn this episode, Marshall Jackson (Lineworker 1st Class) and Dustin Britt (Lineworker 3rd Class) joined us in "The Bucket" to discuss their contributions and the overall experience of the Light Up Navajo Nation Project. PWC and the American Public Power Association worked with the Navajo Tribal Utility Authority (NTUA) to help bring electricity to families in need with this project. Hear about the journey, the work days, and the response from the local families -- get connected!
PWC Connections: The Podcast (70th episode) - Wastewater Workers Appreciation
August 11, 2023 16:40 - 30 minutes - 69.9 MBThe PWC Board of Commissioners has recently designated for the 2nd Wednesday in August to be recognized as Wastewater Professionals' Day! The day celebrates and acknowledges the efforts of wastewater professionals to protect public health and the environment. Thomas Urbanek, W/R Mechanical Field Supervisor and Carlnell Barette, Project Coordinator joined us to discuss operations, requirements, and the day-to-day of working with water reclamation and collection systems. It's a dirty job and P...
PWC Connections: The Podcast (69th episode) - Conservation Tips to Save While on Vacation
July 28, 2023 20:31 - 25 minutes - 57.3 MBBefore leaving town for vacation -- listen to this episode! We usually to take a moment to make sure the house is well secured, our pets are taken care of, and someone will be able to check the mail. But when planning to leave for a summer getaway do not forget to take some small steps to save money and conserve on your utilities at home. Michelle Shaver, Customer Programs Specialist and Gabrielle Shaw, Customer Service Representative joined us in "The Bucket" to discuss some helpful ways to...
PWC Connections: The Podcast (68th episode) - Career Opportunities at PWC
July 11, 2023 19:49 - 22 minutes - 52.5 MBPWC is the largest municipal public power system in NC! Our 650 employees are essential in providing award-winning, safe, and reliable services to over 118,000 customers. The workforce is constantly changing shape with retirements, new hires, and turnover. Brittany King, HR Advisor and Makayla Sims-Jones, a current PWC Summer Intern, joined us in "The Bucket" to discuss career opportunities and the summer internship experience at Fayetteville's Hometown Utility.
PWC Connections: The Podcast (67th episode) - Storm Preparation: Generator Safety
June 30, 2023 19:43 - 20 minutes - 45.8 MBJune is National Safety Month and marks the beginning of hurricane season. Portable generators can provide a great level of convenience during extended power outage. However, they can also be dangerous if operated improperly. Serious injury can occur to both the homeowner and the line crews working to restore electric service. Britten O’Quinn, Powerline Field Supervisor, joined us in “The Bucket” to share some valuable safety tips on generator use. As well as give his personal perspective on...
PWC Connections: The Podcast (66th episode) - The 2023 PWC Project for APPA's Day of Giving
June 09, 2023 16:32 - 18 minutes - 41.7 MBEach year, the American Public Power Association (APPA) kicks off their National Conference with the Public Power Day of Giving, where conference participants like PWC donate a day to volunteer with local service organizations. It’s an engaging day of meaningful volunteer activities, connecting with colleagues, and making a difference in our local community. Danny Joyner, Facilities Management Coordinator, joined us this episode to discuss his overall role at PWC, why he volunteered for Day ...
PWC Connections: The Podcast (65th episode) - Light Up the Navajo Nation
May 24, 2023 19:57 - 18 minutes - 42.2 MBPWC and the American Public Power Association are working with the Navajo Tribal Utility Authority (NTUA) to plan Light Up Navajo IV to continue to help bring electricity to families in need during April-June 2023. Not having access to electricity has many repercussions for Navajo families: lack of access to running water, reliable lighting, modern forms of home heating and cooling, and appliances such as refrigerators and microwaves. The Light Up Navajo initiative has brought together volun...
PWC Connections: The Podcast (64th episode) - Don't Be Shocked -- May is National Electrical Safety Month
May 05, 2023 17:04 - 20 minutes - 46 MBElectricity helps make our lives easier, but its potential for shock and fire-related hazards is real and often underestimated. National Electrical Safety Month raises awareness of potential home electrical hazards, the importance of electrical fire safety, and the safety of electrical and non-electrical workers. Two PWC lineworkers (David Bailey & Landon Locklear) joined us to share their perspective on safety hazards related to their careers and general electric safety advice while at home...
PWC Connections: The Podcast (63rd episode) - National Work Zone Awareness Week
April 14, 2023 16:24 - 19 minutes - 44 MBNational Work Zone Awareness Week (April 17-21) is an annual campaign held at the beginning of construction season to emphasize the need for safe driving through traffic work zones. The main message is for drivers to use extra caution while in work zones. Mark Niswonger, PWC Sr. Safety Health & Environmental Project Coordinator, joined us this episode to share his background, highlight some of the deadly dangers of inattention at highway work zones, and remind us that everyone plays a role i...
PWC Connections: The Podcast (62nd episode) - PWC Procurement / Supply Chain / Buy Local / National Procurement Month
March 23, 2023 14:30 - 21 minutes - 48.4 MBIt's March and National Procurement Month once again! PWC takes advantage of this opportunity to celebrate the efforts of our Procurement, Purchasing, Supply Chain, and Small Local Supplier (SLS) Program professionals and the value this area brings to our organization. Candice Kirtz, Director of Supply Chain, and Nikole Bohannon, SLS Program Manager joined us in "The Bucket" to chat about their career, doing business locally, upcoming business events, as well as being recently recognized by ...
PWC Connections: The Podcast (Episode 61) - Water Quality & the Water Treatment Changeover
February 23, 2023 16:04 - 22 minutes - 51 MBPWC is committed to supplying safe water that meets or surpasses state and federal standards and achieves the highest standards of customer satisfaction. Our communities as a whole can take an active role in being aware and protecting their water sources from contamination. PWC Operations and Maintenance staff at our Water Treatment Facilities are committed to providing safe, high quality water for our customers. Rhonda Locklear, W/R Environmental & Compliance Manager and Kim Chavis, W/R Lab...
PWC Connections: The Podcast (Episode 60) - Be Aware & Be Wary of Utility SCAMS
February 10, 2023 17:16 - 16 minutes - 38.5 MBPWC has received reports of someone calling customers trying to collect a PWC payment. Scammers tell customers they should immediately provide their credit card or bank information over the phone to avoid service disconnection. Remember, if someone claiming to be from PWC asks for a payment, beware! PWC employees do not call customers to collect payment. Nor do they collect payments in person. Ike Copeland, Director of Risk, Real Estate, & Compliance and Lari Ann Miller, Customer Service Re...
PWC Connections: The Podcast (Episode 59) - Keep Grease & Wipes Out the Pipes or Else!
January 27, 2023 17:16 - 21 minutes - 49.1 MBSince PWC’s first water reclamation facility was built in 1959, the growth of Fayetteville/Cumberland County has increased the demand for quality wastewater services annually. PWC continues to meet the needs brought on by residential expansion and economic development as well as be instrumental in the installation of wastewater services in developed areas that were built without the benefits of public utilities. However, our consumers can assist with the reduction of issues by properly dispo...
PWC Connections: The Podcast (Episode 58) - Winter Conservation & Preparation
January 13, 2023 21:14 - 19 minutes - 44.6 MBExtreme cold or hot weather affects your energy usage – and your monthly bill. When the forecast calls for temperatures below freezing and for extended durations of cold --- you need to be prepared. Did You Know ... when adjusting the thermostat on a HVAC system, adjust by no more than one-two degrees at a time to prevent your system from automatically forcing the auxiliary/emergency heat system to start running. PWC Conservation Specialist Chad Groves shared this conservation tip and a few ...
PWC Connections: The Podcast (Episode 57) - Career Transitions for Veterans
October 31, 2022 15:09 - 26 minutes - 61.3 MBVeterans Day (Nov. 11) honors the service of all U.S. military veterans. PWC recently added this federal holiday to our observances and hosts a fellowship gathering to honor our employees who served in the armed forces. There are several employees at Fayetteville's Hometown Utility that transitioned from military careers. In this episode, Andre Couture (Project Manager) and Sonja Whiteside (Electric Construction Planner/Scheduler) joined us to discuss their time in the military, their curren...
PWC Connections: The Podcast (Episode 56) - The Value of Public Power (Butler-Warner Generation Plant)
October 14, 2022 16:37 - 21 minutes - 49.3 MBPWC has the distinction of being the only municipal utility company in North Carolina to own and operate a power plant. The Butler-Warner Generation Plant (BWGP) was originally built to protect PWC customers from incurring high peaking power costs. Ace May, Powerplant Manager, joined us in "The Bucket" to discuss operating and maintaining the plant, as well as the significance of the power supply contract. Tune in and hear why the World Energy Conference and the American Public Power Associa...
PWC Connections: The Podcast (Episode 55) - Personnel Profile Series w/ Mick Noland, Interim CEO / General Manager
September 09, 2022 17:43 - 22 minutes - 52.2 MBSeptember 2022 has already been a transformative time at PWC. Our previous CEO made a fast transition and Mick Noland has been appointed the interim CEO / General Manager. He joined us for this episode to discuss his new role, overall expectations, and some future plans for the organization.
PWC Connections: The Podcast (Episode 54) - Upcoming "Industry Day" & Small Local Supplier (SLS) Program
July 26, 2022 19:46 - 19 minutes - 45.4 MBPWC will host "Industry Day," a floating, in-person networking event on August 11th at the PWC Operations Complex. Those in attendance will get to experience PWC and City of Fayetteville procurement opportunities and access to business resources. Candice Kirtz, Director of Supply Chain, and Nikole Bohannon, SLS Program Manager, joined us in "The Bucket" to share details on "Industry Day" and SLS. Hear how to become a supplier of PWC and the City of Fayetteville, get certified as a small loca...
PWC Connections: The Podcast (Episode 53) - Saluting Our PWC Fleet Team (Automotive Service Professional Month)
June 17, 2022 17:11 - 24 minutes - 55.9 MBJune has been designated as Automotive Service Professionals Month by the National Institute for Automotive Service Excellence (ASE). PWC has an impressive Fleet Division that keeps our vehicles on the road and manages several other assets for Fayetteville's Hometown Utility. Jim Scaccia (Fleet Manager) and Seth Wagoner (Fleet Shop Supervisor) joined us in "The Bucket" to chat about the overall Fleet environment, their career paths, changes in the automotive industry, and measures taken by P...
PWC Connections: The Podcast (Episode 52) - The New Energy Resource Center has Arrived!
May 27, 2022 13:58 - 18 minutes - 43.2 MBNow available on the PWC website is our online Energy Resource Center -- the newest PWC Power Tools, which will help our electric customers monitor and manage their energy usage. Reducing consumption can lead to significant savings on monthly bills. To learn more, we chatted with conservation specialist Chad Groves in "The Bucket" to get more details on the features provided.
PWC Connections: The Podcast (Episode 51) - Personnel Profile Series w/ Kevan Meltzer, Innovations Manager
May 13, 2022 16:34 - 27 minutes - 63.4 MBGet to know the variety of opportunities and the diversity of people here at PWC through our Personnel Profile Series! We're starting the series with Kevan Meltzer, Innovations Manager. Kevan joined us in "The Bucket" to discuss his job responsibilities, the Power-I Team, his career journey and why he doesn't speed on Friday the 13th. Tune in to learn more about the Kevan and the role of an Innovations Manager.
PWC Connections: The Podcast (Episode 50) - How is Your Water Treated?
April 29, 2022 18:54 - 24 minutes - 56.6 MBPWC cares deeply about the quality of the water we provide for our customers, and we’re proud of the exceptional standards we maintain. For over four decades, the American Water Works Association and its members like PWC have recognized the vital role water plays in our daily lives during National Drinking Water Week (May 1-7, 2022) and throughout the year. Wayne Egan, Water Resources Facility Operations Supervisor, joined us in "The Bucket" to discuss the source of water for Fayetteville, N...
PWC Connections: The Podcast (Episode 49) - Thanks for Keeping the Lights On (Lineworker Appreciation)
April 14, 2022 20:30 - 21 minutes - 49 MBNational Lineman Appreciation Day, celebrated each year on April 18th, honors the men and women who work around the clock to keep the power going. If the power is on where you are reading this description, you likely have a lineman to thank. PWC recently earned a Reliable Public Power Provider (RP3)® Diamond designation from the American Public Power Association (APPA) for providing reliable and safe electric service. Two contributors for this designation, Andrew Albertson (2nd Class Linema...
PWC Connections: The Podcast (Episode 48) - Work Zone Safety is Everyone's Responsibility
April 01, 2022 16:26 - 20 minutes - 47.4 MBEach April, the National Work Zone Awareness Week (NWZAW) campaign is held to encourage safe driving through highway work zones. The key message is for drivers to use extra caution in work zones and STAY ALERT! Britten O'Quinn (Powerline Field Supervisor) and Chris Rainey (Water Resources Operations Manager) joined us in "The Bucket" to talk about safety for PWC personnel in work zones. We discussed setting up work zones, hazards associated, and some important tips that will keep everyone sa...
PWC Connections: The Podcast (Episode 47) - Doing More Business Locally / Procurement Month Special
March 18, 2022 17:19 - 23 minutes - 53.6 MBMarch is National Procurement Month, celebrated by PWC and public purchasing departments across the country. This episode, we took time to highlight and thank our procurement professionals, as well as share information with thousands of buyers, purchasing agents and supply chain officials. Candice Kirtz (PWC Director of Supply Chain) and Mark Cannady (Risk, Contracts, & Procurement Analyst) joined us in "The Bucket" to discuss the goal of PWC Procurement, current and upcoming resources, and ...
PWC Connections: The Podcast (Episode 46) - Engineering with Engineers
March 03, 2022 22:10 - 28 minutes - 64.7 MBEngineering is a profession in which scientific knowledge and mathematics is used and experimented with to develop ways that benefit mankind, making engineers extremely important to society for several reasons. Two PWC engineers (Misty Manning, Engineer Manager / John Prevette, Engineer II) from our Water Resources area joined us in "The Bucket" to discuss how they discovered engineering, their job responsibilities, and the importance of inspiring future engineers in this episode.
PWC Connections: The Podcast (Episode 45) - Winter Weather Preparation & Response
January 31, 2022 15:34 - 23 minutes - 52.9 MBThe money spent on utilities rises dramatically in the summer and winter months when temperature control sees the highest use. Winter can be especially problematic, as heating costs are a matter of survival. When the forecast calls for snow, below freezing temperatures, and lengthy durations of cold --- you need to be prepared. Fortunately, PWC Conservation Specialist Chad Groves shared some time with us in "The Bucket" to provide a few simple ways you can reduce your heating costs, prep you...
PWC Connections: The Podcast (Episode 44) - New Year's Customer Resolutions
January 14, 2022 18:00 - 23 minutes - 53.8 MBEvery January many of us decide to get healthy by eating better and/or exercising more. That’s a great resolution, but perhaps you should consider making some positive changes to your utility usage this year too! Sharon Carvin and Oji Sinceno, PWC Customer Service Supervisors, joined us for the 1st episode of 2022 to discuss some energy/water conservation, general utility, and safety tips for the new year and beyond.
PWC Connections: The Podcast (Episode 43) - 2021 Year in Review
December 17, 2021 21:55 - 29 minutes - 68 MBJump in "The Bucket" with us as we cover the events of 2021 from our perspective. Hear about some of the highlights from Fayetteville's Hometown Utility which occurred throughout the year; including leadership changes, community events, awards, and much more. This has been one of the most memorable years at PWC ... tune-in and hear why!
PWC Connections: The Podcast (Episode 42) - Awareness & Prevention for the Cold / Flu / COVID
December 03, 2021 18:05 - 16 minutes - 38 MBThe CDC suggest that the single best way to reduce the risk of seasonal illnesses (like a cold or the flu) and their potentially serious complications are to get vaccinated each year. However, good health habits such as avoiding people who are sick, covering your cough and washing your hands often can help stop the spread of germs and prevent illnesses like flu. Rebecca Brantley (Nurse Practitioner) and Deanna Talton (Registered Nurse) joined us in "The Bucket" to share some tips and advice ...
PWC Connections: The Podcast (Episode 41) - What does it mean to be an APPA Smart Energy Provider?
November 19, 2021 21:03 - 26 minutes - 61.2 MBPWC earned our second Smart Energy Provider Award from the American Public Power Association for demonstrating a commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support the goal of providing safe, reliable, low-cost, and sustainable electric service. Carolyn Justice-Hinson (PWC CCR Officer) and Tim Stankiewicz (Principal Engineer - Planning & Reliability) joined us in "The Bucket" to discuss some of the key disciplines that PWC w...
PWC Connections: The Podcast (Episode 40) - Employee Opportunities & Transitions
November 08, 2021 15:24 - 25 minutes - 58.5 MBPWC truly understands that our people are our greatest assets! As the largest municipal public power system in North Carolina, Fayetteville’s Hometown Utility takes pride in being a good neighbor who is committed to quality services, reliability, conservation, safety and the environment. Bobby Russell, PWC HR Officer, discussed the employee environment, upcoming events (Veteran's Day Employee Breakfast) and why PWC has been named one of the Best Employers in NC in this episode --- get connec...
PWC Connections: The Podcast (Episode 39) - Connecting with Customer Service
October 15, 2021 14:40 - 23 minutes - 53.3 MBOctober celebrates Customer Service Week (Oct. 4-8) and PWC celebrates the importance of Customer Service and the people who serve and support our customers on a daily basis. Bevan Grice, Director of Customer Service, joined us in "The Bucket" to chat about his career journey, customer service changes since COVID, and the various account options we offer our customers. Tune in and get connected!
PWC Connections: The Podcast (38th episode) - Conversation with a Commissioner & the Value of Public Power
September 30, 2021 15:44 - 28 minutes - 65.4 MBDarsweil L. Rogers was appointed to the PWC Board in Sept. 2013 and reappointed for a second four-year term, which is reaching it's conclusion (Sept. 2021). Rogers has a wealth of knowledge especially as an entrepreneur, consultant and coach. He has brought over 30 years of experience advising management teams and running businesses in the board room. Rogers joined us in "The Bucket" to share his background, commissioner insight, and perspective as the commissioner of a Public Power utility.
PWC Connections: The Podcast (37th episode) - An Episode About Electric Vehicles (EVs)
September 14, 2021 20:56 - 20 minutes - 46.8 MBElectric vehicles (EVs) are progressively becoming viable competitors to gasoline-powered automobiles. Virtually every automaker now either offers one or more EVs or has them coming soon. Battery technology is improving steadily, and EVs are becoming more affordable. If you're thinking of purchasing an EV or just want to know more about them, Janelle Rockett (PWC Key Accounts Agent) joined us to answer some frequently asked questions about EVs, talk about the Fayetteville EV Club, and discus...