Ep. 6 - Calibrating Against Change and Developing a Strategic Operations Mindset w/ Melissa Korzun

The Professional Services Pursuit

English - December 02, 2021 16:00 - 29 minutes - 20.3 MB - ★★★★★ - 2 ratings
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Previous Episode: Ep. 5 - Balancing Culture and Strategy in a Modern Agency w/ Adam Brown

Next Episode: Ep 7 - Industry Merger Shakes Up the PS Technology Industry: Meet the Leader of the Mavenlink / Kimble Organization

Melissa Korzun, the Managing Director of Client Transformation, Strategy and Operations at TeleTracking joins the show! Host Matt Finch uncovers insights from Melissa on her Professional Services strategy and operations role and the impact it has had on their business; including:

Events that led to the development of the Strategy and Operations roleThe importance of balancing focus internally and on clientsTaking stock of operational imperatives to define organizational directionUnderstanding what is traction vs. a distraction The importance of strategic internal communicationGiving teams the visibility and sponsorship to take ownership of projects and solve problems where they existA conversation on culture and not being afraid to fail

Connect with Melissa and check out TeleTracking

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