Ep. 51 - How to Build and Establish Trust for Better Business Outcomes w/ Kristi Faltorusso

The Professional Services Pursuit

English - October 05, 2023 10:00 - 40 minutes - 28.1 MB - ★★★★★ - 2 ratings
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Previous Episode: Ep. 50 - The Impact of Mergers and Acquisitions on Technology Investments w/ Niels Haagman

Next Episode: Ep. 52 - Innovation in IT Services and Digital Transformation w/ Andrew Cohen

In this episode Banoo and Kristi Faltorusso, CCO at ClientSuccess, dig into the importance of trust and how we can all be better at building and establishing trust for better business outcomes. Kristi also provides her top tips for optimizing cross-functional relationships to improve your corporate culture and customer success.

Other topics discussed in this episode include:

The 5 elements to building trust and credibilityCompetence vs. confidence and understanding your own limitationsThe implications of trust betrayal and how to recoverNurturing trust for better corporate cultureThe importance of failing forwardReducing friction among services teams

Learn more about Kristi and access more insights here:

https://www.linkedin.com/in/kristiserrano/

https://www.kristifaltorusso.com/

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