Ep. 21 - How to Drive Growth and Adoption While Creating Customers for Life w/ Dave Yusuf

The Professional Services Pursuit

English - July 28, 2022 17:00 - 23 minutes - 16 MB - ★★★★★ - 2 ratings
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Previous Episode: Ep. 20 - Recruiting in the Digital Age, How to Build Relationships From Home w/ Sean Kogan

Next Episode: Ep. 22 - The Changing Labor Market & Impact of Shifting Talent Pools w/ Brent and Banoo

Joining us on the podcast is Dave Yusuf, Senior Vice President of Customer Success at Q2. With a successful background in CS and PS, along with many other roles in the services industry, Dave is well versed on the idea of a “customer for life”. Dave talks through the journey to success and the role implementation, support, customer success, and product teams play in this process; including:

● Creating a successful cross-team strategy
● Determining KPI’s that dictate success
● The importance of aligning client success with your company values
● Measuring your clients success using a balanced scorecard
● Potential roadblocks to look out for along the way

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