Labor Relations Recruitment: Specialized Talent Demands A Specialized Search (Guest: Kate Jackson)
ProjectHR
English - August 05, 2020 19:11 - 28 minutes - 22.6 MB - ★★★★★ - 27 ratingsManagement Business Entrepreneurship Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Best Practices in Employee Relations: Lowe’s
On this episode of ProjectHR, Kate Jackson, Partner at Serrano Search, explains how they fill highly specialized labor relations jobs.
Episode 1.35: Some jobs can be more challenging to fill than others and if you’re looking to hire for a role that directly impacts highly sensitive areas of the business, such as labor relations, well that just adds a whole new level of complexity! On this episode of ProjectHR, we are joined by Kate Jackson, a Partner at Serrano Search, an executive search firm dedicated to labor relations-related recruitment. Here, she explores:
• The shortage of labor relations professionals in the current market;
• The importance of finding the right labor relations hire;
• The qualities of a good labor relations candidate; and
• How a labor relations specialist like Serrano Search can help!
If you prefer to read along while you listen, we’ve done all the hard work for you! We listened back to this episode and took notes below, and access is free!
Kate Jackson Backstory
Studied Fine Arts and Business Administration at Northwest Missouri State University.
BS in Business Administration and Marketing from Central Missouri State University.
She’s been working in recruiting since 1998, when she served as a Recruiter and On-Site Temporary Staffing Manager/Recruiter at Merrill Lynch.
Since 2011, Ms. Jackson has been a Partner at Serrano Search, an executive search firm dedicated to labor relations-related recruitment.
The State of Recruitment Right Now
In June, unemployment was at about 11.5%.
Many organizations are in a hiring freeze due to the pandemic and all of the uncertainty that’s come with it.
This uncertainty also applies to specialty recruiting. However, there are some fields that are hiring, including healthcare, retail, and logistics.
Labor Relations Recruitment
Labor relations requires specialty recruitment, in part because of supply and demand. About 33% of the public sector and 6.2% of the private sector are unionized. Most organizations have small labor relations departments along with low turnovers.
There’s a shortage of labor relations professionals that are looking for work. Most of the ones who are employed are staying where they are.
The Importance of Finding the Right Labor Relations Candidate
It’s crucial for an organization to have a good relationship with its union and its unionized employees.
A strong labor relations professional will:
Manage the labor relations strategy of the company.
Negotiate any collective bargaining agreements.
Maintain and build union relationships.
Manage grievances and arbitrations.
Respond to unfair labor practices.
Train management.
Teach employees about what they can and can’t do.
When the company-union relationship is less than ideal, a company may face negative consequences, including strike action, which can lead to lost business.
“It’s extremely important for a company or an organization to have a strong relationship with their union, specifically, their unionized employees. A strong labor relations professional is somebody that’s going to manage the overall labor relations strategy for the company.”
Union Status and Finding a Quality Hire
In most cases, organizations will seek a labor relations professional if they have a collective bargaining agreement. They could also seek one out if their employees are trying to unionize.
Companies sometimes get nervous if they aren’t familiar with labor relations or union campaigns. Companies can get in trouble with the National Labor Relations Board if they don’t understand the proper process.
Labor Relations Jobs
There are a variety of different labor relations jobs. Each different organization has its own titles for these jobs, including
VP of Labor Relations.
Director of Labor Relations.
Senior Labor Relations Consultant.
Senior Labor Relations Advisor.
Labor Relations Manager.
Filling Labor Relations Vacancies As an In-House vs External Recruiter
In-House recruiters will typically receive a requisition and then post a job opening and wait for candidates to apply, or they might reach out internally to their employees and ask for referrals.
External recruiters tend to be more proactive, always networking and connecting with professionals and candidates.
External specialty recruiters have the opportunity to focus on a single, individual hire more than an in-house recruiter might be able to.
It’s important to remember that recruiters don’t hire candidates. It’s a recruiter’s job to find and bring in qualified candidates. The hiring manager is in charge of actually making the decision of whether or not to hire someone.
Qualities of a Good Labor Relations Candidate
Each client and organization will have their specific needs, but generally, Ms. Jackson looks for individuals who:
Are the first chair or lead negotiators for collective bargaining agreements
Are responsible for labor relations strategies for their organizations.
Are able to interpret a collective bargaining agreement.
Are able to manage grievances.
Are able to deal with arbitration.
Are able to manage union campaigns.
Are able to train management.
Are able to build relationships with union leadership.
Possess iIntegrity, active listening skills, emotional intelligence, empathy, thick skin, salesmanship, an ability to build and maintain professional relationships, patience, and a strong sense of humor.
Serrano Search
Serrano Search is a dedicated labor relations search firm co-founded by Larry Oreskes, who is also the company’s Managing Partner.
Mr. Oreskes had a recruitment and labor relations background. He saw a need for a recruiting group specifically for labor relations positions, so he filled that need by starting Serrano Search. As such, Serrano Search is a unique, one-of-a-kind company, since all they do is labor relations recruitment.
Serrano Search serves both their clients who hire them and the candidates that are seeking out. They work directly with their clients and candidates, and they don’t outsource their work to anyone.
The people at Serrano Search are the absolute experts at recruitment for labor relations specialists, and their services are free for candidates looking for work.
Serrano is also special in that it is an executive labor relations search firm, so they’re typically looking for seasoned candidates. Most of their candidates tend to be for director or VP level positions, but they also fill manager-level and senior consultant positions.
Serrano Search takes 2 to 3 weeks to present their clients with a slate of candidates for a position.
“Every placement that we’ve made has been successful.” The one and only time that a candidate didn’t work out, Serrano Search was able to find a replacement free of charge.
Contact
Kate Jackson: [email protected]
Kate Jackson on LinkedIn.
Kate Jackson
Recruitment
“It’s extremely important for a company or an organization to have a strong relationship with their union, specifically, their unionized employees. A strong labor relations professional is somebody that’s going to manage the overall labor relations strategy for the company.”
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Nelson)@media (min-width: 300px){[].tcb-post-list #post-5961 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/07/How-To-Improve-Problem-Solving-Skills-300x169.png“) !important;}[].tcb-post-list #post-5961 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/07/How-To-Improve-Problem-Solving-Skills.png“) !important;}}“What’s Your Problem?”: Reframing the Approach to Problem Solving (Guest: Thomas Wedell-Wedellsborg)@media (min-width: 300px){[].tcb-post-list #post-5937 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/06/Corporate-Social-Responsibility-Definition-300x169.png“) !important;}[].tcb-post-list #post-5937 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/06/Corporate-Social-Responsibility-Definition.png“) !important;}}The Rising Momentum of Corporate Social Responsibility (Guest: Susan McPherson)@media (min-width: 300px){[].tcb-post-list #post-5911 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/06/Change-Leadership-300x169.png“) !important;}[].tcb-post-list #post-5911 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/06/Change-Leadership.png“) !important;}}Leading Organizational Change Post COVID-19 (Guest: Dr. Mark Rogers)@media (min-width: 300px){[].tcb-post-list #post-5899 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/06/Social-Media-Policy-300x169.png“) !important;}[].tcb-post-list #post-5899 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/06/Social-Media-Policy.png“) !important;}}Updating Your Corporate Social Media Policy (Guest: Bob Oberstein)@media (min-width: 300px){[].tcb-post-list #post-5844 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/06/ai-taking-over-jobs-300x169.png“) !important;}[].tcb-post-list #post-5844 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/06/ai-taking-over-jobs.png“) !important;}}The Emma Coalition – Addressing Technology-Induced Displacement of Employees (Guest: Michael Lotito)@media (min-width: 300px){[].tcb-post-list #post-5799 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/05/Company-benefits-300x169.png“) !important;}[].tcb-post-list #post-5799 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/05/Company-benefits.png“) !important;}}Designing A Competitive Employee Benefits Plan (Guest: Jennifer Perera)@media (min-width: 300px){[].tcb-post-list #post-5701 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/05/Michele-Vincent-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5701 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/05/Michele-Vincent-Billboard.png“) !important;}}Anticipating Staffing Shortages: Do You Have a Plan In Place? (Guest: Michele Vincent)@media (min-width: 300px){[].tcb-post-list #post-5581 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/05/Emotional-Intelligence-Podcast-with-Sarah-Scala-300x150.png“) !important;}[].tcb-post-list #post-5581 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/05/Emotional-Intelligence-Podcast-with-Sarah-Scala.png“) !important;}}Emotional Intelligence: Soft Skill or Critical Competency? Sarah Scala@media (min-width: 300px){[].tcb-post-list #post-5558 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Dr.-Bradford-Cooper-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5558 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Dr.-Bradford-Cooper-Billboard.png“) !important;}}Workplace Wellbeing and Creating a Culture of Wellness by Dr. Bradford Cooper@media (min-width: 300px){[].tcb-post-list #post-5527 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Jim-Bitterle-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5527 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Jim-Bitterle-Billboard.png“) !important;}}Putting The Success in Succession Planning: Jim Bitterle@media (min-width: 300px){[].tcb-post-list #post-5498 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Dr.-Edie-Goldberg-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5498 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Dr.-Edie-Goldberg-Billboard.png“) !important;}}The Inside Gig – Discovering Untapped Talent in your Workplace: Dr. Edie Goldberg@media (min-width: 300px){[].tcb-post-list #post-5476 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Ada-Gonzalez-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5476 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Ada-Gonzalez-Billboard.png“) !important;}}The Power of Dialogue: Effective Communication in the Workplace: Dr. Ada Luz Gonzalez@media (min-width: 300px){[].tcb-post-list #post-5461 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Ted-Ma-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5461 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/04/Ted-Ma-Billboard.png“) !important;}}Leadership Strategies That Increase Employee Engagement: Ted Ma@media (min-width: 300px){[].tcb-post-list #post-5401 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/03/REV-Nick-Kalm-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5401 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/03/REV-Nick-Kalm-Billboard.png“) !important;}}HR, PR and the Company Experience: Nick Kalm@media (min-width: 300px){[].tcb-post-list #post-5339 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/03/Jennifer_Orechwa_Billboard-300x150.png“) !important;}[].tcb-post-list #post-5339 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/03/Jennifer_Orechwa_Billboard.png“) !important;}}Employee Communication During A Crisis: Jennifer Orechwa@media (min-width: 300px){[].tcb-post-list #post-5312 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/03/Lisa-Nagele-Piazza-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5312 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/03/Lisa-Nagele-Piazza-Billboard.png“) !important;}}The Impact of Changing Marijuana Laws on HR : Lisa Nagele-Piazza@media (min-width: 300px){[].tcb-post-list #post-5295 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/03/John-Eades-LISTEN-NOW-Billboard-2-300x150.png“) !important;}[].tcb-post-list #post-5295 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/03/John-Eades-LISTEN-NOW-Billboard-2.png“) !important;}}Building the Best: 8 Proven Leadership Principles to Elevate Others To Success: John Eades@media (min-width: 300px){[].tcb-post-list #post-5268 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/02/Jana-Morrin-Billboard-1-300x150.png“) !important;}[].tcb-post-list #post-5268 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/02/Jana-Morrin-Billboard-1.png“) !important;}}Helping Employees Navigate Toxic Workplace Experiences: Jana Morrin@media (min-width: 300px){[].tcb-post-list #post-5252 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/02/Dr.-Stefanie-K.-Johnson-Billboard-with-quotes-1-300x150.png“) !important;}[].tcb-post-list #post-5252 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/02/Dr.-Stefanie-K.-Johnson-Billboard-with-quotes-1.png“) !important;}}Inclusify: The Power of Uniqueness and Belonging To Build Innovative Teams: Dr. Stefanie K. Johnson@media (min-width: 300px){[].tcb-post-list #post-5231 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/02/Oliver-Bell-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5231 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/02/Oliver-Bell-Billboard.png“) !important;}}Continuous Learning & Employee Engagement: Oliver Bell@media (min-width: 300px){[].tcb-post-list #post-5166 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/01/Copy-of-Billboard-1-300x150.png“) !important;}[].tcb-post-list #post-5166 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/01/Copy-of-Billboard-1.png“) !important;}}Employee Fulfillment Through Alignment Leadership – Chris Meroff@media (min-width: 300px){[].tcb-post-list #post-5150 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/01/Deb-Muller-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5150 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/01/Deb-Muller-Billboard.png“) !important;}}Employee Relations & The Rise of ER Tech – Deb Muller@media (min-width: 300px){[].tcb-post-list #post-5095 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/01/Copy-of-Billboard-300x150.png“) !important;}[].tcb-post-list #post-5095 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/01/Copy-of-Billboard.png“) !important;}}HR in 2020 – Andrea Hoffer@media (min-width: 300px){[].tcb-post-list #post-4971 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/01/Best-Practices-in-Employee-Relations-Karen-Loughlin-Listen-Now-300x150.png“) !important;}[].tcb-post-list #post-4971 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2020/01/Best-Practices-in-Employee-Relations-Karen-Loughlin-Listen-Now.png“) !important;}}Best Practices in Employee Relations: Wegmans@media (min-width: 300px){[].tcb-post-list #post-4874 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/12/Matt-Self-Billboard-300x150.png“) !important;}[].tcb-post-list #post-4874 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/12/Matt-Self-Billboard.png“) !important;}}Recruitment Strategy: Matt Self@media (min-width: 300px){[].tcb-post-list #post-4860 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/12/JasonGreer_Billboard-300x150.png“) !important;}[].tcb-post-list #post-4860 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/12/JasonGreer_Billboard.png“) !important;}}Bias In The Workplace: Jason Greer@media (min-width: 300px){[].tcb-post-list #post-1422 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/11/Chris-Tuff-Podcast-Card-300x150.png“) !important;}[].tcb-post-list #post-1422 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/11/Chris-Tuff-Podcast-Card.png“) !important;}}Millenials In The Workplace: Chris Tuff@media (min-width: 300px){[].tcb-post-list #post-1323 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/10/MichaelVandervort-300x169.png“) !important;}[].tcb-post-list #post-1323 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/10/MichaelVandervort.png“) !important;}}Catching Up With The CUE Conference: Michael VanDervort@media (min-width: 300px){[].tcb-post-list #post-1 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2016/12/1.03-McHale-300x169.png“) !important;}[].tcb-post-list #post-1 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2016/12/1.03-McHale.png“) !important;}}Company Culture: Siobhan McHale@media (min-width: 300px){[].tcb-post-list #post-1239 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/10/DougBuce_billboard2-300x150.png“) !important;}[].tcb-post-list #post-1239 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/10/DougBuce_billboard2.png“) !important;}}Business Innovation: Doug Buce@media (min-width: 300px){[].tcb-post-list #post-1315 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/10/FionaJamison-300x169.png“) !important;}[].tcb-post-list #post-1315 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/10/FionaJamison.png“) !important;}}Employee Engagement & People Analytics: Fiona Jamison@media (min-width: 300px){[].tcb-post-list #post-1128 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/09/ProjecctHR-Gif2-300x169.gif“) !important;}[].tcb-post-list #post-1128 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2019/09/ProjecctHR-Gif2.gif“) 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#post-7365 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/03/Mentorship-Programs-Sarah-S-300x169.png“) !important;}[].tcb-post-list #post-7365 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/03/Mentorship-Programs-Sarah-S.png“) !important;}}@media (min-width: 300px){[].tcb-post-list #post-7323 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/03/Frontline-Employee-Recognition-The-Power-of-Praise-Mark-Bunting-Listen-Now-300x169.png“) !important;}[].tcb-post-list #post-7323 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/03/Frontline-Employee-Recognition-The-Power-of-Praise-Mark-Bunting-Listen-Now.png“) !important;}}@media (min-width: 300px){[].tcb-post-list #post-7286 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/03/Rebecca-R-Listen-Now-300x169.png“) !important;}[].tcb-post-list #post-7286 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/03/Rebecca-R-Listen-Now.png“) !important;}}@media (min-width: 300px){[].tcb-post-list #post-7227 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/03/Gamification-In-The-Workplace-Mitch-D-Listen-Now-300x169.png“) !important;}[].tcb-post-list #post-7227 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/03/Gamification-In-The-Workplace-Mitch-D-Listen-Now.png“) !important;}}@media (min-width: 300px){[].tcb-post-list #post-7210 []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/02/Mental-health-In-The-Workplace-Kathryn-M-Listen-Now-300x169.png“) !important;}[].tcb-post-list #post-7210 []:hover []{background-image: url(“https://projectionsinc.com/wp-content/uploads/2021/02/Mental-health-In-The-Workplace-Kathryn-M-Listen-Now.png“) !important;}}@media (min-width: 300px){[].tcb-post-list #post-7180 []{background-image: 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