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S2 E380: Encore Episode - Are you disconnected from your customer's experience?
Project Distinct Podcast
English - March 25, 2020 07:00 - 10 minutes - ★★★★★ - 22 ratingsBusiness business createdistinction customerexperience customerservice iconic leadership management marketing projectdistinct scottmckain Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
On today’s episode, Scott McKain suggests that MOST organizations are disconnected from what their own customers are experiencing as they do business with them. And, this lack of understanding even spreads to the front line people on your own team! Learn what to do to reconnect your thinking with that of your customers — and, what Scott says is one of the “saddest shows on television” relates to this phenomenon.
Learn more about your ad choices. Visit megaphone.fm/adchoices
On today’s episode, Scott McKain suggests that MOST organizations are disconnected from what their own customers are experiencing as they do business with them. And, this lack of understanding even spreads to the front line people on your own team! Learn what to do to reconnect your thinking with that of your customers — and, what Scott says is one of the “saddest shows on television” relates to this phenomenon.
Learn more about your ad choices. Visit megaphone.fm/adchoices