S2 E320: Encore Episode - Ultimate Customer Experience Week - Step Three to a UCE!
Project Distinct Podcast
English - January 24, 2020 08:00 - 10 minutes - 10.6 MB - ★★★★★ - 22 ratingsBusiness business createdistinction customerexperience customerservice iconic leadership management marketing projectdistinct scottmckain Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
It’s obviously important to serve our customers! Yet, service — while critical — isn’t enough to deliver an Ultimate Customer Experience. On today’s episode of PROJECT DISTINCT, Scott McKain reveals the third of the five steps required. It examines the element we need to add to service to engage and amaze our customers.