S2 E218: Encore Episode - Quality is more than product or service
Project Distinct Podcast
English - October 04, 2019 07:00 - 9 minutes - 8.96 MB - ★★★★★ - 22 ratingsBusiness business createdistinction customerexperience customerservice iconic leadership management marketing projectdistinct scottmckain Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: S2 E217: Encore Episode - Five awful management styles
We hear so much about improving the quality of our product or service — but, Scott McKain cautions us that is not the only area where quality is critical. On today’s PROJECT DISTINCT, he relates a story that happened to his close friend, speaker and humorist Mark Mayfield, that teaches an important lesson about where customers REALLY value quality.