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Question #1 (01:58): What are your thoughts on the relevancy of email newsletters?

Question #2 (15:58): What's the #1 thing for an overwhelmed comms/media person to focus on this year?

Question #3 (20:55): What's a social media prediction that turned out differently than you expected in the past few years?

Question #4 (27:04): When you were just starting with PCT, what do you wish you did earlier/different?