How to radically improve customer service for business growth
Predictable B2B Success
English - July 16, 2019 17:00 - 45 minutes - 41.2 MB - ★★★★★ - 18 ratingsMarketing Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The best ways to secure podcast sponsorships
Next Episode: How to overcome 6 main hurdles to disruptive marketing
In this episode we talk to Rich Rose, Head of Client and People Experience at LegalVision.
He shares how to address 4 key challenges most businesses face in improving customer experience for business growth:
How to change mindsets within the company.Why people are at the core of customer experiences and how to really understand the customer experience.How to improve the employee experience within the business so it positively improves customer experience.What metrics a business should focus on to radically improve customer experience.