8+ ways to meet customer expectations and exceed them to drive predictable growth

Predictable B2B Success

English - July 09, 2021 17:02 - 40 minutes - 37.3 MB - ★★★★★ - 18 ratings
Marketing Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: How to create stories that sell and actually drive business growth predictably

Next Episode: How to monetize a podcast to drive growth easily and build relationships

8+ ways to meet customer expectations and exceed them to drive predictable growth.

Sreelesh Pillai is the General Manager for Freshworks Australia. Freshworks is a SaaS company that provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life.

In this episode, Sreelesh shares 8+ ways to meet customer expectations and exceed them to drive predictable growth. Insights he shares include:

Why meet customer expectationsWhy customers' expectations are vital to businessHow have customer expectations changed over timeKey findings from the ANZ CX surveyHow do customers form expectationsHow to meet customer expectations and exceed themHow to set clear standards to meet customer expectationsThe best ways to develop a customer-centric cultureExamples of companies in Australia meeting customer expectations and surprising their customersand much much more ...