Jeff Sussna 'Services as a chain of promises'

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Power of Ten is a podcast about design operating at many levels - zooming out from thoughtful detail through to organisational transformation, and on to changes in society and the world, hosted by Andy Polaine.

In this epsiode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services as a "chain of promises."

Show Links
Sussna Associates
Jeff's book, Designing Delivery
Jeff on Twitter
Jeff on LinkedIn
Jeff's writings on Medium
Support This is HCD by becoming a Premium Member

This is HCD Podcast Network
EthnoPod with Jay Hasbrouck
Bringing Design Closer with Gerry Scullion
ProdPod with Adrienne Tan
Getting Started in Design with Gerry Scullion
Power of Ten with Andy Polaine
NEW: The Big Remote with Gerry Scullion and Andy Polaine
NEW: Moments of Change with Melanie Rayment
Talking Shop with Andy Polaine and Gerry Scullion
Decoding Culture with Dr. John Curran
NEW: World Wide Waste with Gerry McGovern
NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess

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See omnystudio.com/listener for privacy information.

Enjoy our content? Support This is HCD by becoming a Premium Member

Power of Ten is a podcast about design operating at many levels - zooming out from thoughtful detail through to organisational transformation, and on to changes in society and the world, hosted by Andy Polaine.

In this epsiode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services as a "chain of promises."

Show Links

Sussna Associates
Jeff's book, Designing Delivery
Jeff on Twitter
Jeff on LinkedIn
Jeff's writings on Medium
Support This is HCD by becoming a Premium Member

This is HCD Podcast Network

EthnoPod with Jay Hasbrouck
Bringing Design Closer with Gerry Scullion
ProdPod with Adrienne Tan
Getting Started in Design with Gerry Scullion
Power of Ten with Andy Polaine
NEW: The Big Remote with Gerry Scullion and Andy Polaine
NEW: Moments of Change with Melanie Rayment
Talking Shop with Andy Polaine and Gerry Scullion
Decoding Culture with Dr. John Curran
NEW: World Wide Waste with Gerry McGovern
NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess

Connect with This is HCD

Follow This is HCD us on Twitter
Follow This is HCD on Instagram
Sign up for our newsletter (we have lots of design giveaways!)
Join the practitioner community on This is HCD Slack Channel
Read articles on our This is HCD Network on Medium

Become a Premium Member: https://thisishcdnetwork.supercast.tech

See omnystudio.com/listener for privacy information.