#115 Danny Meyer - Hospitality and Humanity

Knowledge Project

Podcast Notes Key Takeaways “We are all in the Hospitality business”-Danny MeyerEveryone succeeds when your stakeholders are rooting for your success. That’s the general definition of hospitalityWhen technical skills today are so easily copied, emotional skills are the things that add more value to company culture to differentiate a candidate6 emotional skills for hiring: optimistic kindness, intellectual curiosity, work ethic, empathy, self-awareness, and integrity“Mistakes are the greatest renewable resource”– Danny Meyer5 ‘A’s of mistake making: Aware – Acknowledge – Apologize – Act – Apply additional generosityThe location tells you what the restaurant should be. Don’t let the restaurant tell the location what to beAlso defines if a particular restaurant can or should be scaledA balance between customization and consistency is valuable to long-term, scaled, and diversified growth

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Celebrated restaurateur Danny Meyer discusses the intersection between hospitality and humanity, and why we’re all invested in the hospitality business. In this episode we define hospitality and how to deliver it the right way, how to scale a feeling, whether Meyer is a bricklayer or a mason, hiring great people, why restaurants that survive more than one year still sometimes fail, and so much more.
Meyer is the Chief Executive Officer of the Union Square Hospitality Group, which comprises some of New York’s most beloved and acclaimed restaurants, including Gramercy Tavern, The Modern, and Maialino. In 2004 Meyer and USHG founded the wildly popular Shake Shack, a New York fast casual restaurant chain that has since grown to more than 250 locations around the world.   Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, searchable transcripts, member only episodes, and more. https://fs.blog/knowledge-project-premium/

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