Ron Reich, founder of RLB Training and Development talks to Peter and Kathleen about the importance of emotional intelligence for effective leadership, empathy, and building relationships in business. https://www.linkedin.com/in/ron-reich-7809829/  https://www.youtube.com/channel/UC1KTIHX1EYw9eUQKBB6k5xg 


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Timeline


04:54                     The 3 ‘R’ s Result – Reputation – Relationships


07:50                     What is Emotional Intelligence (EI)?


09:47                     Emotional Triggers


11:20                     What separates high achievers?


12:40                     Developing EI over time


15:23                     Empathy


18:25                     Caring


19:20                     Difficult conversations


19:50                     Taking appropriate action


26:06                     Working with Ron


28:26                     Success Secrets


29:00                     Being Human