Episode #4 - Suzie Price on Fundamental Skills of Leadership - Permission to Speak Interview with Kelly Vandever

Permission to Speak Video Blog & Podcast. Hosted by Leadership Communications Expert Kelly Vandever.Episode #4 Guest - Suzie Price.Permission to Speak is the video blog and podcast that loiters at the intersections of leaders who want their people to speak up, technology that facilitates connections, and results that serve an organization’s higher purpose.Topics covered in this episode include:- Leadership- Good bosses & bad bosses- Vital Learning- Gallup Research- Gallup 12 Questions- Employee engagement- 360-degree feedback- Fundamental skills of leadership- 4 things you can do to be a better leader- Cultivate a positive sense of self in others- Build confidence in others- David Duchovny interview in the Wall Street Journal – Coach Byrnes- Self respect- Success- Seeing the potential in your employees- 3 to 1 ratio – three positive statements to every corrective statement in the work environment- Everybody needs encouragement- Role play giving positive feedback- Put 3 pennies on your desk, move penny into your pocket after you express appreciation- Address problems quickly – focus on behaviors and facts- Don’t hold back if something around an employee’s performance isn’t working- Invite participation- Crucial conversations- Model for Giving Feedback to Employees: Warm opening, state the problem by listing the facts, ask them what they think (get them talking), ask them for solutions, close or advice – get employee to restate what you each said and agreed to & set follow up- Lead by inviting participation – improve commitment by inviting exchange of information and opinions- Your missing information if you don’t invite people to speak up- Acknowledge – your opinions count- Team surveys- People love to give their opinions- Debrief results of survey- Don’t hoard information- Ask employee, “What do you think?”- Say to employees, “I need your help.”- Don’t think I’m in charge- Formula: ED (Effective Decision) = RD (Right Decision) X CD (Commitment to the Decision)- Need information to make the right decision – so ask to get the information- They were asked, so they’re more committed to it- How to avoid “killing the messenger” so that you can hear what you don’t want to hear, but need to hear- Reflect, probe, support before you respond- Encourage people- We’re never done, we continue to need to develop & get better- Listening aggressively – demonstrate a desire to understand- Be present in the moment- When people have someone who will listen to them, it changes everything- Listening is not waiting for your turn to talk- Listen without thinking about anything other than concentrating on what the speaker is saying- Practice and use these interpersonal skills- We learn new behaviors over time, have to break out of habits- Vital learning train the trainer materials- Challenges in making behavioral changes to improve managerial effectiveness- Be willing to take the risk to improve- Your leadership matters - Everyone’s looking at you as the leader- Realize the impact that you have as a leader- Example of a manager turning around and getting better results- Tell people what you’re working on- Marshall Goldsmith – Feed forward- Be happier at work.- http://pricelessprofessional.com- http://SpeakingPractically.com