Episode #1 - Dawn Gartin on Social Collaboration & Community - Permission to Speak Interview with Kelly Vandever

Permission to Speak Podcast. Hosted by Leadership Communications Expert Kelly Vandever.Episode #1 - Guest Dawn Gartin.Permission to Speak if the video blog and podcast that loiters at the intersections of leaders who want their people to speak up, technology that facilitates connections, and results that serve an organization’s higher purpose.Topics covered in this episode include:- iPhone- “iTouch is the crack to the iPhone”- mobile- texting- social media- Facebook- Tweets- Email-More options than we’ve ever had before-As consumers, we have more power than we’ve ever had before-Disruption-Dawn’s role as an Office 365 customer success manager-Blending personal life and business life-Companies are realizing they need to start exploring without know the ROI and without worrying so much if something fails… Fail first, fail fast… to get to the next level.-Network effect versus hierarchy -It is a journey… there’s no, “you’re done.” Need to be adaptive in this quickly changing world.-Yammer-Collaboration manager/Community manager-Asking questions in the field-Search for people or resources-Peer praise-Using contests to promote usage of tools and reinforce desired behaviors-Yam Jam – Online conversation at a certain date and time for a set amount of time using a tool (like Yammer)-Yam Jams being used by leadership to share information, take questions-When you have a Yam Jam coming up, ask for questions ahead of time. -Answer questions during the Yam Jam. Then keep the conversation going after the Yam Jam with follow up.-Employees felt connected, like they were being listened to.-We are human first. We want to know some personal things about each other, about our leaders.-In medium sized to huge companies, there’s no way the leaders going to be able to have face-to-face with everybody, especially if you’re global. -Tools like Yammer give leaders a way to amplify their message and listen to what your employees have to say so that they know that they’ve been heard, it goes a long way toward employee engagement.-Employees want to do more, they want to see more, they want to share more. -And they want the leadership to share more as well.-Personal engagement through an online experience.-People don’t go to work to be fired.-Need a blend of business and personal.-Snowmagebon – horrible snow storm in Atlanta, GA - January/February 2014-When you get to know people better, you feel more responsibility toward them, you want to do more for them and with them. And we’re more understanding. We give each other more grace and patience. All of which are important to our work relationships.-All of Dawn’s customers are her favorite customers!-Cultural challenges-Technology challenges-Use cases and scenarios matched to business goals-Work out loud-Iterate and try again-It’s not the field of dreams, “turn it on and they will come.” No. It’s work.-When you recognize the work and do the work, the benefits are far more than they’ve ever been. You’re giving people empowerment. You’re giving them tools to work better, to work more collaboratively, to work with people in different geographies and in different jobs. And to work with people you didn’t even know you’d ever work with.-See how our teams can use this and how our employees will benefit from it.-Advice for middle managers dealing with social tools like YammerIf you’re on the journey, you’re going in the right directionhttp://Responsive.org/eventsOffice 365 Network – https://www.yammer.com/itpronetworkhttp://speakingpractically.com