Slight Reliability Episode 65 - The Truth About Incidents with Courtney Nash

This week Stephen chats with the internet incident librarian herself, Courtney Nash. They explore what Courtney has learned through meta-analysis of the over ten thousands incidents in the Verica Open Incident Database (VOID). They cover why MTTR needs to go in the garbage, joint cognitive systems, the value of looking at near misses and *much* more.

You can check out the VOID here: https://www.thevoid.community/

The two papers mentioned are:
Ironies of Automation by Lisanne Bainbridge: https://queue.acm.org/detail.cfm?id=3380779
Managing the Hidden Costs of Coordination by Laura Maguire: https://ckrybus.com/static/papers/Bainbridge_1983_Automatica.pdf

You can find Courtney at:

LinkedIn: https://www.linkedin.com/in/nashcourtney/
Twitter: https://twitter.com/courtneynash

You can find the official Slight Reliability podcast website at: https://slightreliability.com/

You can find Stephen at:

LinkedIn: https://www.linkedin.com/in/stephentownshend/
Twitter: https://twitter.com/the_kiwi_sre
YouTube: https://www.youtube.com/c/SlightReliability
Instagram: https://www.instagram.com/slight_reliability/
TikTok: https://www.tiktok.com/@the_kiwi_sre