People Talk with Angela Hall
38 episodes - English - Latest episode: about 1 year ago - ★★★★★ - 7 ratingsWork is a big part of our lives. It not only influences what we earn but also how we feel about ourselves. People Talk is about getting ahead at work, becoming a leader, establishing your personal brand, and motivating yourself and those around you. This podcast is not only for CX professionals but for anyone who wants to know more about how to succeed in the workplace. On People Talk, you can expect lively discussions about topics like workplace politics, dealing with difficult employees and clients, creating an inclusive workplace, and jump starting your career.
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Episodes
Trauma-informed DEI --- Supporting Employees in the Workplace (and Upcoming Webinar)
April 18, 2023 09:00 - 12 minutes - 7.53 MBAngela introduces the concept of trauma-informed DEI and previews the upcoming MSU ANDIE lab webinar on April 21, 2023 from 12pm to 1pm Eastern.
Episode 34: Why Your Employees Are Quitting and What That Means for the Customer Experience
November 01, 2022 20:47 - 19 minutes - 11.9 MBIn this episode of People Talk, Angela discusses the current trend of quiet quitting, what it means for customer service, and what to do if you are thinking of quitting quietly
Episode #33: Preview of Free Conference (April 7-8, 2022) on Leadership Accountability in Diversity, Equity, and Inclusion (DEI) presented by the MSU ANDIE Lab
March 29, 2022 09:00 - 19 minutes - 11.4 MBIn this episode, Angela gives a preview of the free two-day virtual conference on Leadership Accountability in Diversity, Equity, and Inclusion that will be held on April 7-8, 2022. Keynote speakers will include Jenny Yang (current Director of the OFFCP and former Chair of the EEOC) and Dr. Hakeem Oluseyi (Professor, Astrophysicist, STEM educator and star of numerous programs on the Discovery Channel Networks). This conference is being presented by Angela's research lab (MSU ANDIE l...
Episode 32: Helping Your Employees Address Their Anxieties Related to the Russian Invasion of Ukraine
March 17, 2022 09:00 - 17 minutes - 12.7 MBThe Russian invasion of Ukraine has many people - including your employees - on edge. Employees are concerned about possible war, rising oil prices, and the overall impact these events will have on their day-to-day lives. There have also been reports of discrimination against Russian-born employees. In this episode, Angela offers advice on how to both maintain an inclusive workplace and allay employees' fears during these uncertain times.
Episode 31: New Year, New You: Resolutions and Advice for Employees and Managers in 2022
January 27, 2022 10:00 - 17 minutes - 23.7 MBIn this first episode of 2022, Angela gives advice for employees and managers for advancing in their careers while promoting their well being.
Attracting, Retaining, and Motivating Employees During "The Great Resignation" with Barb Runyon, SVP and CHRO - Gentherm Inc.
December 02, 2021 10:00 - 24 minutes - 34.2 MBMany commentators have labeled the decision made by many workers to leave employment during this pandemic as "The Great Resignation." As the labor pool contracts, employers must be more creative in terms of getting and keeping the best talent. In this episode, Barb Runyon, Gentherm, discusses best practices and innovative ideas surrounding attracting and retaining talent during a worker shortage.
Episode 29: Knowing When To Fire A Customer
October 28, 2021 09:00 - 20 minutes - 28.1 MBThe old saying, "the customer is always right" isn't true. Sometimes an organization can and should disagree with a customer, and there are times when the relationship with a customer needs to be severed, particularly when that customer is creating a toxic environment for your employees. In this episode, Angela discusses when and how to fire a customer (and why you shouldn't feel bad about doing so).
Episode 28: Understanding How Employees Respond to Accountability
September 02, 2021 09:00 - 23 minutes - 32.6 MBOrganizations, and the employees within them, all need accountability. But, accountability is not the cure-all for all workplace issues. Moreover, employees in the same role often interpret their accountabilities differently. In this episode, Angela discusses employee accountability, how it can be both a stressor and a motivator, and why managers need to find the "sweet spot" when it comes to assigning accountability.
The Reality of Code Switching: Changing Identities and Language In Order to Fit In
August 26, 2021 09:00 - 19 minutes - 26.7 MBMinorities and people from other historically marginalized groups often engage in "code switching," which involves changing the way they speak or act when they are not around members of their own demographic groups as a way to fit in. However, shifting identities creates an additional emotional and cognitive burden, often leading to higher stress and burnout. In this episode, Angela discusses code switching and how to provide a climate in which employees can feel comfortable and inc...
Teaching Remote Employees to Provide Effective Customer Service
July 21, 2021 13:01 - 16 minutes - 11.7 MBAs COVID-19 restrictions are eased, employees are reluctant to come back to work and customers are looking for new ways to engage with organizations. In this episode of People Talk, Angela discusses how to reconnect customers and employees as we transition to our new normal.
When Your Employees Don't Want To Come Back To Work
June 24, 2021 09:00 - 17 minutes - 12.1 MBNow that offices are reopening, many employees have decided that they no longer want to return to work. Some employees have quit rather than return to work; others are trying to convince their bosses to let them work, at least partially, from home. In this episode, Angela discusses what to do when your employees don't want to come back to the office.
"Please Don't Touch My Hair!": Hair Discrimination and Body Modification at Work
June 11, 2021 13:50 - 17 minutes - 14.6 MBWith the recent passage of legislation in several states, the topic of protection against hair discrimination for African Americans is an emerging issue to be addressed in the workplace. In this episode, Angela discusses the legal and practical implications of policies relating to hair in the workplace, and other topics related to appearances such as piercings and tattoos.
Episode#22: Dealing With a Bad Boss
May 18, 2021 15:11 - 17 minutes - 12.9 MBMost of us (unfortunately) have had to deal with bad bosses. In this episode of People Talk, Angela discusses how to manage your bad boss and how to tell when it's time to exit a bad boss situation.
Dealing With a Bad Boss
May 18, 2021 15:11 - 17 minutes - 12.9 MBMost of us (unfortunately) have had to deal with bad bosses. In this episode of People Talk, Angela discusses how to manage your bad boss and how to tell when it's time to exit a bad boss situation.
Positivity and Positive Organizational Behavior in the Workplace
April 30, 2021 02:29 - 21 minutes - 14.9 MBThis week, Angela discusses the trend of positive organizational behavor (POB). POB takes an optimistic view of work and workers. Angela uses the POB framework to discuss best practices in diversity, equity, and inclusion (DEI) in the workplace. That is, rather than looking at historically underrepresented workers in terms of the challenges they have faced, organizations should start looking at them in terms of the opportunities and unique perspectives they bring.
Episode# 22: Positivity and Positive Organizational Behavior in the Workplace
April 30, 2021 02:29 - 21 minutes - 14.9 MBThis week, Angela discusses the trend of positive organizational behavor (POB). POB takes an optimistic view of work and workers. Angela uses the POB framework to discuss best practices in diversity, equity, and inclusion (DEI) in the workplace. That is, rather than looking at historically underrepresented workers in terms of the challenges they have faced, organizations should start looking at them in terms of the opportunities and unique perspectives they bring.
Why We Procrastinate and How To Stop Putting Things Off
April 23, 2021 02:20 - 22 minutes - 16 MBMost of us are guilty of proscratinating. It is a big part of human nature. In this episode, Angela discusses why we proscrastinate and what we can do to make ourselves and others more accountable for getting things started and completed on time.
Episode 21: Why We Procrastinate and How To Stop Putting Things Off
April 23, 2021 02:20 - 22 minutes - 16 MBMost of us are guilty of proscratinating. It is a big part of human nature. In this episode, Angela discusses why we proscrastinate and what we can do to make ourselves and others more accountable for getting things started and completed on time.
Episode #20: The Hybrid Work Model and the Evolution of Work
April 09, 2021 00:49 - 21 minutes - 15.5 MBIn this episode, Angela discusses her recent interview that has been cited in Yahoo News and the Detroit Free Press on Ford Motor Company's recent decision to allow many employees the option to elect a hybrid work-from-home model. Angela discusses how remote work should be a key consideration for most employers during this era of rapid changes within the workplace.
Episode #19: This Place is Going to the Dogs: A Conversation about Living and Working With Pets
April 02, 2021 02:55 - 24 minutes - 17.1 MBDogs, and many other animals, are now considered important members of many people's families. Emotional support animals and companion animals are now seen in many workplaces. Moreover, as people work from home, many employees have new four-legged "coworkers." In this episode, Angela discusses issues surrounding working with pets and her upcoming research project involving colleagues from MSU College of Veterinary Medicinee.
Episode #18: Dr. Frank Dobbin (Harvard University) on Why Diversity Programs Fail (and How to Create Successful Ones)
March 18, 2021 17:14 - 31 minutes - 23.1 MBHarvard University Professor and internationally renowned scholar, Frank Dobbin, joins Angela to discuss why organizational diversity training programs often fail, and what are some empirically-driven techniques employers can utilize to increase diversity, equity, and inclusion in the workplace.
Episode #17: Wow.. Do I Really Look That Weird?! ... A Discussion About Why You Keep Looking At Yourself During Virtual Meetings
March 11, 2021 17:15 - 14 minutes - 10.7 MBIn this episode of People Talk, Angela discusses why we keep watching ourselves during virtual meetings and what you can do to make virtual meetings less draining for yourself and your employees.
Episode #16: Change Management: Surviving and Thriving During Times of Change
March 05, 2021 21:48 - 24 minutes - 17.9 MBWe have all heard the old adage, "the only thing constant in lfie is change." In this episode of People Talk, Angela discusses strategies for preparing yourself for change and guiding your employees through both proactive (planned) and reactive (unplanned) changes.
Episode #15: What It Takes To Be a Successful Leader During a Pandemic and Beyond with Dr. Wayne Hochwarter (Part 2 of 2)
February 25, 2021 17:01 - 21 minutes - 15.1 MBIn this episode, Dr. Wayne Hochwarter (Florida State University), joins Angela to discuss why leaders fail and the future of leadership.
Episode #14: What It Takes To Be a Successful Leader During a Pandemic and Beyond with Dr. Wayne Hochwarter (Part 1 of 2)
February 18, 2021 11:00 - 26 minutes - 18.3 MBAngela is joined this week by Dr. Wayne Hochwarter (Florida State University). Wayne is a leading management scholar and speaker (and just a really fun guy!). In this episode, Angela and Wayne discuss how strong relationships between leaders and subordinates are at the crux of robust organizations and how managers can become successful leaders. (Part 1 of 2)
Episode #13: Waxing on, Wax off (Paying Your Dues or Due To Be Paid): Knowing When You are Done Paying Your Dues
February 11, 2021 23:55 - 21 minutes - 15.8 MBWe have all heard the expression that you need to "pay your dues at work", but for how long? In this episode, Angela discusses how long you should be expected to pay your dues, how to develop your employees as they pay their own dues, and when it is appropriate to tell your boss that you think that you should done paying your dues.
Episode 12: Rise of the Machines with Dr. Andrew Mason
February 04, 2021 14:38 - 29 minutes - 21.3 MBIn this provocative episode, Angela chats with Dr. Andrew Mason, head of the Human Augmentation Technologies (HAT) Lab at Michigan State University, about whether universities are training enough STEM graduates to fill the future needs of the workforce, the importance of social skills development for STEM workers, how technology can enhance the performance and lives of humans, and whether we should fear or welcome the rise of artificial intelligence.
Is College Really Worth It? Paying (and Repaying) for College and Graduate School
January 28, 2021 14:30 - 27 minutes - 20.6 MBAngela talks about whether the price of college and graduate school is worth it, federal student loan forgiveness plans, and why employers should offer tuition reimbursement and student loan forgiveness benefits in order to recruit and retain top talent.
Episode 10 - Decluttering Your Life At Work
January 21, 2021 16:50 - 25 minutes - 18.3 MBIt's a new year....Out with the old, in with the new. In keeping with the new year, Angela discusses both decluttering your physical space at work, but she also suggests "decluttering" as a way to both shape your career path and to rid yourself of toxic work relationships.
Episode 9- How to Wisely Choose Your Battles at Work and How to Win Them
January 15, 2021 15:55 - 27 minutes - 19 MBWe all need to face battles at work. Although most people generally avoid conflict, sometimes it is necessary to bring about necessary change. In this episode of People Talk, Angela discusses how to successfully pick which battles to fight, and she discusses tactics that have been supported by research to help you win your battles.
Are Happy Workers Productive Workers? - A Conversation about Happiness at Work for Employees and Managers
January 07, 2021 13:48 - 28 minutes - 20.3 MBWe always hear "happy workers are productive workers," but is that true? We all want to be happy, but can you be too happy? How do you achieve happiness at work and in life. To find the answers to these questions, listen to this week of People Talk with Angela Hall.
Episode 7 - Helping Employeees and Yourself Navigate the Holidays during the Covid-19 Pandemic
December 17, 2020 22:45 - 23 minutes - 15.7 MBThe holidays can be stressful under normal circumstances.... but add in a pandemic and you create the perfect recipe for stressed out workers. On this episode of People Talk, Angela discusses how to keep your workers and yourself mentally healthy during the holidays. Angela also discusses how to start the New Year in the workplace on a good note.
Episode #6 - Accommodating Employees with Disabilities During the COVID-19 Pandemic and Beyond
December 10, 2020 10:24 - 18 minutes - 13.6 MBEmployers have a legal, and many would say, an ethical duty to provide reasonable accommodations to employees with disabilities so that they can thrive in the workplace. Providing these accommodations is made even more challenging during a pandemic. Angela is joined by national workplace accommodations expert, Professor Stacy Hickox (Michigan State University), who discusses employee accommodations during the current COVID-19 pandemic and beyond.
Tackling The COVID-19 Blues
December 03, 2020 15:11 - 24 minutes - 17 MBAre you down? Feeling unmotivated? Want to change careers? You might have the "COVID-19 Blues." Living under the chronic stress of the pandemic can make us feel depressed, demotivated, and needing a change. On this episode, we talk about how to keep yourself mentally healthy, physically healthy, and energized during the pandemic.
Episode 4 - Employee Sponsorship: A Proven Tactic for Improving Diversity, Equity, and Inclusion
November 19, 2020 15:34 - 28 minutes - 22.5 MBAngela is joined by Artie Miller, former VP of HR for Medtronic and now Principal, Lexington Legacy HR Consulting, to discuss employee sponsorship. Angela and Artie discuss how sponsorship is different from mentorship, what is needed for a successful sponsorship program, and how sponsorship can improve diversity, equity, and inclusion in organizations.
Episode #3: Politics at Work: Balancing Employee Free Speech with a Positive Environment
November 12, 2020 11:00 - 24 minutes - 18.1 MBThe recent presidential election has caused politics to be a hot topic of conversation. However, as the election results show, the U.S. is very polarized. This episode talks about how to not infringe on employee free speech rights while also maintaining a positive workplace environment for all.
A Discussion of the Economics of Leadership by Chief HR Officer and Executie VP, Darryl Robinson (CommonSpirit Health)
November 05, 2020 15:44 - 24 minutes - 16.8 MBDarryl Robinson, Chief HR Officer and Executive VP of CommonSpirit Health, one of the nation's largest health systems with over 140 hospitals, speaks about leadership, persistence, and how to excel in your career.
Welcome to People Talk!/Diversity and Anti-Bias Training --- Good or Bad?
October 29, 2020 10:00 - 23 minutes - 18.4 MBWith the events of 2020, increasingly more organizations are having conversations about diversity, equity, and inclusion (DEI). Many organizations are requiring that their employees participate in mandatory DEI training (including implicit bias training). However, some studies have found that this type of training can actually do more harm than good. Angela Hall begins this People Talk podcast series with a frank discussion on DEI training.