PAWSitive Leadership Podcast
74 episodes - English - Latest episode: about 2 months ago - ★★★★★ - 12 ratingsA podcast for everything a Veterinary Manager needs to know to get the job done. We’ve been there and know how hard it is and are here to help by sharing our knowledge and expertise to elevate you! This podcast is for YOU - the veterinary practice manager, supervisor, leader. We want to elevate you by equipping you with relevant content, material, guidelines, instruction, feedback and pro tricks and tips. We will deliver real-life experience, along with our super smart guests, that will get you through the obstacles you are facing today, with some bloopers and blunders along the way, to remind you that you are not alone.
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Episodes
Paws for Thought: Inside the World of Veterinary On-Hold Messaging with Connie Guiliano
March 27, 2024 19:00 - 35 minutes - 27.5 MBJoin us on this episode of the Pawsitive Leadership Podcast as we sit down with Connie Guiliano, the owner and founder of PawsTime, a company that creates custom and unique on-hold messages for your practice. With 18 years of experience in the message-on-hold industry, Connie brings a wealth of knowledge to the table. We talk about client loyalty, how to solve communication issues between clients and reception, and how on-hold messages can make a positive impact on your practice! Join us...
Paws for Thought: Inside the World of Veterinary On-Hold Messaging with Connie Gualiano
March 27, 2024 19:00 - 35 minutes - 27.5 MBJoin us on this episode of the Pawsitive Leadership Podcast as we sit down with Connie Gualiano, the owner and founder of PawsTime, a company that creates custom and unique on-hold messages for your practice. With 18 years of experience in the message-on-hold industry, Connie brings a wealth of knowledge to the table. We talk about client loyalty, how to solve communication issues between clients and reception, and how on-hold messages can make a positive impact on your practice! Join us...
Bitcoin and Veterinary Medicine with Isaiah Douglass
March 13, 2024 14:00 - 53 minutes - 45.1 MBAndrea and David are joined by special guest Isaiah Douglass, a financial advisor and expert in bitcoin, to discuss the intersection of cryptocurrency and veterinary practices. As bitcoin and other digital currencies continue to gain popularity, veterinary practices are exploring how they can integrate these technologies into their business models. Isaiah shares valuable insights and practical tips for veterinary practice owners looking to navigate the world of cryptocurrency, offering a fr...
Leadership in a Veterinary Practice with Heather Pendergrast
February 28, 2024 15:00 - 42 minutes - 33.2 MBIn this episode, Andrea & David talk with Heather Prendergast, RVT, CVPM, SPHR, and the CEO of Synergie Consulting about all things leadership in a veterinary practice, including culture, KPIs, critical goals, and difficult conversations. As an author, technician, leader, manager, presenter, and advocate for our profession, you won't want to miss this one! Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane! Guest Links: https://www.linke...
Exploring Contracts with Randy Trammell, ESQ
November 29, 2023 19:42 - 49 minutes - 67.5 MBCome hang out with Andrea and David as we explore the world of contracts in veterinary medicine with the extraordinary Randy Trammell, Esq! Randy explains the three things you should look for in any contract, owning a veterinary clinic as a non-DVM, common legal mistakes, and much more. Things get heated in this episode so be sure to tune in! Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane! Show Links: https://www.linkedin.com/in/rand...
Unlocking the World of Veterinary Pharmacy with Dr. Lauren Forsythe
November 15, 2023 15:00 - 47 minutes - 40.1 MBJoin Andrea and David as they delve into the fascinating world of veterinary pharmacy medicine with the insightful Dr. Lauren Forsythe. We explore the crucial realm of DEA compliance, discuss the distinctions between human and veterinary medicine, provide guidance on navigating the often complex process of securing prescribed medications when commercial pharmacies reject your requests, and shed light on the art of compounding and how you can and can't do it in your practice. This episode is ...
The Importance of Mentorship with Dr. Dani Rabwin
November 01, 2023 14:00 - 40 minutes - 33.2 MBIn this episode, Andrea and David talk with Dani Rabwin, DVM, Founder & CEO of Ready, Vet, Go, & associate veterinarian at VCA Broadway Animal Hospital about the importance of mentorship. Dr. Rabwin shares how mentorship is key to recruiting and retention with new and recent graduates. She digs into why it is important for veterinary practices to create a program in their practice and what should be included with mentorship. Join us, grab a cup of coffee, or pour a glass of wine, and enjoy...
The Importance and Growth of Shelter Medicine with Dr. Jennifer Hawkins
October 18, 2023 14:00 - 39 minutes - 29.7 MBJoin us as we sit down with Dr. Jennifer Hawkins, the Executive Director of the Southern California Veterinary Medical Association! In this insightful conversation, we delve into the ever-evolving landscape of shelter medicine within the veterinary industry, discussing its remarkable growth and its pivotal role in animal welfare. Dr. Hawkins also shares her invaluable insights on the significance of community outreach in building strong veterinary networks and fostering positive change. We a...
Creative Leadership with Caroline Brookfield
October 05, 2023 01:22 - 45 minutes - 36.8 MBIn this episode, Andrea & David interview Caroline Brookfield, DVM, relief veterinarian, speaker, and stand-up comedian. We talk about how creativity can be vulnerable and rewarding at the same time and what creativity looks like in a veterinary practice. Dr. Caroline talks with us about how to rebound after a tough day using a creative space and how creative leadership is a tool that managers can use to lead their teams to be more creative and productive. Join us, grab a cup of coffee, or...
Cybersecurity in the Veterinary Practice with Will Lindus
October 04, 2023 14:00 - 40 minutes - 30.8 MBIn this episode, Andrea and David chat with Will Lindus, Director of Operations at IT Guru about all things cybersecurity. Will talks with us about phishing, antivirus, ransomware, RATS, quishing, and more! We learn what these are and how to keep our practices safe! Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane! Show Links: https://www.linkedin.com/in/williamlindus/ https://itguru.vet Our Links: Website: https://www.pawsitivel...
What Relief Veterinarians Can Do For Your Practice with Cindy Trice
August 09, 2023 14:00 - 47 minutes - 39.7 MBIn this episode, Andrea and David talk with Cindy Trice, DVM, Founder & CEO of Relief Rover, Co-Founder & Chief Innovation Officer of KickIt Pajamas, & Relief Veterinarian. Dr. Trice talks with us about how to find a Relief Veterinarian that fits your practice and how Relief Rover can work for you. Dr. Cindy gets into relationships with Relief Vets, and how "dating" can lead to a great marriage! Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and s...
Leadership in a Veterinary Practice with Rob Best
July 07, 2023 14:00 - 38 minutes - 34.6 MBIn this episode, Andrea and David talk with Rob Best, CVPM, CFN, CEO at Best Leadership for the second time on the show. Rob talks with us about Psychological Safety, Organizational Culture and Agility, and Influencing Human Behavior. We talk about HOW leaders can care for people, our employees, and how leaders can lean-in to conversations. Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane! Show Links: Best Leadership- https://bestleadershi...
DEI in Veterinary Leaders with Shandell Maxwell
June 21, 2023 14:00 - 43 minutes - 33.3 MBYou are not going to want to miss this episode! Andrea and David interview Shandell Maxwell, PhD, CEO at Byrd and Maxwell Coaching Institute, and Practice Manager at Tustin Legacy Animal Hospital. Shandell talks about her experience as a subject matter expert as a veterinary leader in diversity, equity, and inclusion, DEI. Shandell challenges us to find out what kind of leader we are, why we pivot by leaning in or stepping out because of our past experiences, and what we can do to practice D...
Changing Leadership with Christine Stafford
June 07, 2023 14:00 - 46 minutes - 40.9 MBIn this episode, Andrea and David have a repeat guest, Christine Stafford, Co-Disrupter and President Partner Veterinary Emergency & Specialty to talk more about leadership in the veterinary space. Christine gives many examples, tools, and stories about how she is making leadership changes in her practice, and doing it successfully. She talks about mistakes and how she has had to pivot, have healthy conversations, discuss fear in leaders, and how transparency in leadership has allowed her to...
Veterinary Mental Health and Wellbeing with Dr. Marie Holowaychuk
May 17, 2023 15:37 - 1 hour - 50.3 MBIn this episode, Andrea and David interview Dr. Marie Holowaychuk, a Veterinary Mental Health and Wellbeing Advocate, Speaker, Consultant, and Criticalist with Reviving Veterinary Medicine. Dr. Marie talks with us about how she recognized her mental health was suffering, what she did to work through it, including tools we can use in practice and in life, and how leaders can incorporate tools into their practice culture to address mental health wellbeing. She we dive into the hard hitting gui...
Leading People in Vet Med with Jeff Katcherian
May 03, 2023 14:00 - 45 minutes - 36.1 MBIn this episode, Andrea & David talk with Jeff Kathcherian, Ph.D., owner of Only Cremations and SSO Medical Waste Management about leading people in veterinary medicine. Jeff's education and training in anthropology and intercultural diversity give a different lens on how vet med has its own culture. Jeff talks about how veterinary practice needs leadership and not just a manager. Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane! Guest ...
How to Make Marketing Work for Your Practice with Kelly Baltzell
April 19, 2023 14:00 - 44 minutes - 41.5 MBIn this episode, Andrea & David have a chat with Kelly Baltzell, the CEO, and founder of Beyond Indigo, to talk all things marketing in veterinary medicine. Kelly tells us how to make a practice website, data, and marketing work FOR the business to create relationships and generate revenue, instead of being an expense we see on the P&L. Kelly walks us through the ins and outs of rapidly changing technology and the use of AI in vet med, and what's still to come. Join us, grab a cup of c...
Conversation About the Veterinary Industry Through a Fresh Lens with Sam Schopler
April 06, 2023 19:00 - 52 minutes - 43.3 MBIn this episode, Andrea and David talk with Sam Schopler, a third-year veterinary student at North Carolina University and a Veterinary Alliance Director at pet Desk. Sam is starting his career in vet med and has a unique perspective on our industry. Sam also has an entrepreneurial mindset and talks to us about leadership in the veterinary workplace through the lens of a student not yet in practice. We dive into how the demand for veterinarians is high, practices are competing for veterinaria...
The Role of Economics in Veterinary Medicine
March 15, 2023 14:00 - 57 minutes - 45.1 MBAndrea and David talk with Matt Salois, Ph.D., with Veterinary Management Groups about the veterinary profession through the lens of a labor economist. Matt tells us about how veterinary practices can ready themselves for a 'slow-cession', he dives into 5 factors affecting the veterinary workforce, and how tools like telemedicine and mid-level practitioners can either hurt or help our profession. Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and ...
Using AI to Increase Efficiency with Karen Felsted
March 01, 2023 15:00 - 40 minutes - 33.3 MBIn this episode, Andrea and David talk with Karen Felsted, CPA, MS, DVM, CVPM, CVA, the Founder of PantheraT Veterinary Management Consulting, about integrating AI into the veterinary space. How managers can increase practice efficiency, freeing up our teams to work on other revenue-generating tasks, which in turn drives revenue up! She drops some absolute gems in this episode that you won't want to miss! Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay h...
Supporting Vet Teams with Mental Health Wellness with Missy Filarecki
February 15, 2023 15:00 - 42 minutes - 36.6 MBAndrea & David chat with Missy Filarecki, CVPM, CCFP, and Practice Manager at Just Cats Veterinary Clinic in NY. Missy shares her story of what led her to become a Compassion Fatigue Professional and how that training has helped her better support her team with mental health wellness. Missy shares practical ways to be mindful of mental health, how Employee Assistant Programs can be impactful, and how she provides a social worker at her practice all as added benefits to her team. Join us, g...
Engaging Clients in the 21st century with Mary Schwartz
February 03, 2023 23:54 - 42 minutes - 36 MBAndrea & David have a great chat with Mary Schwartz, CVT, Senior Solutions Consultant at Pet Desk about leadership in veterinary medicine as an allied industry partner. Mary is on FIRE and passionate about leadership in practice. We talked about everything under the sun including what's next for vet techs in our profession, increasing client compliance, and getting rid of phones in the practice! Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sa...
Recessions in the Veterinary Space with Darren Osborne
January 18, 2023 15:00 - 49 minutes - 41.2 MBAndrea and David are rolling into 2023 with Darren Osborne, the Director of Economics at the Ontario Veterinary Medical Association discussing recessions in the veterinary space. Darren reviews how the last recession affected veterinary practices and how we can protect ourselves for the next one. Darren talks about setting fees, KPIs, and so much more! Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane! Website: https://www.pawsitiveleaders....
Employee Centric Practices with Josh Vaisman
January 04, 2023 15:00 - 57 minutes - 49.8 MBAndrea and David have Josh Vaisman, MAPPCP (Ph.D.), the Founder and Lead Positive Change Agent at Flourish Veterinary Consulting, back on the show for another round of PAWSitive Leadership through the lens of employee-centric practices. In this episode, Josh talks about leadership in the 21st century and how employee job satisfaction and commitment play a key role. We dig into workplace well-being and how leaders can make an impact where our teams need it most. Join us, grab a cup of coffe...
Creating an Employee Centric Veterinary Practice with Melissa Stedman
December 14, 2022 15:00 - 42 minutes - 34.4 MBIn this interview, Andrea & David talk with Melissa Stedman, CVPM, the Practice Manager at Brandywine Valley Veterinary Hospital about building better teams through pay equality, pay levels and pay scales. We get into what an employee-centric practice can look like through employee reviews, better work-life integration, and bottom-up leadership. Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane! Our Links: Website: https://www.pawsitive...
2023 Employment Trends with David Miklas
November 30, 2022 15:00 - 44 minutes - 33.5 MBIn this episode, Andrea and David interview David Miklas, with the Laws Offices of David Miklas, P.A. David is an employer-only attorney and we asked him what things is he seeing coming down the pipeline in 2023 and how the shifts in Administration might affect the veterinary profession and our practices. We chat about things we should steer clear of to keep us out of a legal pot of hot water and the DOs to get things right the first time. Join us, grab a cup of coffee, or pour a glass of w...
Diversity, Equity, & Inclusion with Mia Cary & Monica Dixon Perry
November 20, 2022 17:50 - 51 minutes - 41.1 MBYou won't want to miss this episode where Andrea & David interview Monica Dixon Perry, CVPM, Director of Veterinary Consulting Services at Burzenski & Company, and Mia Cary, DVM, CEO and Change Agent at Cary Consulting. We define and discuss DEI, how to have sensitive conversations, and make the uncomfortable more acceptable. Monica and Mia share their stories as well as expertise on how to navigate through this somewhat rocky terrain. Join us, grab a cup of coffee, or pour a glass of wine...
Loyalty and Building Relationships with Brian Macrae
November 02, 2022 14:00 - 51 minutes - 40.8 MBIn this episode, Andrea and David interview Brian Macrae, the Founder & CEO at Rethink Veterinary Solutions. Brian digs into how practices can use the importance of relationships to build loyalty with clients through membership and a deeper commitment. When loyalty is done well, exclusive value is one key to client retention. Join us, grab a cup of coffee or pour a glass of wine, and enjoy the session! Stay happy and sane! Learn more about our guest: 2. linkedin.com/in/bmacrae 3. Websit...
Disrupting Veterinary Medicine with Christine Stafford
October 19, 2022 14:00 - 50 minutes - 39.5 MBIn this episode with Christine Stafford, President-Partner of Veterinary Emergency & Specialty Center and Co-Disruptor with Stafford Brooks Consulting, Andrea and David dive into how she reimagines veterinary medicine. Christine, a co-disrupter, talks to us about what disrupting vet med looks like and what she and her team are doing to change practice cultures. Heading up an all-female owner and leader team, she has a unique perspective on how to run a supportive, sustainable, and enjoyable ...
Decision Making, Change Management and Taking Ownership in the Veterinary Space with Jenny Matthews
October 05, 2022 14:00 - 39 minutes - 32.6 MBIn this episode, Andrea and David interview Jenny Matthews, CVT, CVPM, founder and owner of Matthews Veterinary Solutions. Jenny brings insight to several areas of the practice, including inclusive team decision-making, empowering our teams to be creative problem-solvers allowing them to do their jobs, and elevating our teams through supportive education. Jenny talks to us about how to integrate a philosophy of Change Management into our practices. Join us, grab a cup of coffee or pour a gl...
Leadership Development with Betsy Charles
September 21, 2022 14:00 - 1 hour - 57.6 MBHold on to your hat in this episode when Andrea & David interview Betsy Charles, MA, DVM, Vice President of Learning and Leadership Development at Mission Veterinary Partners. Betsy discusses how being curious and taking part in creative conversations and connections can make us less likely to be judgmental, and instead, help to develop relationships. Skills that we overlook as managers in veterinary medicine are listening and connecting with the team that helps us facilitate high-performing...
Recession, Inflation, & Employees with Meg Oliver
September 07, 2022 19:00 - 47 minutes - 38 MBIn this CAN'T-miss episode, Andrea and David interview Meg Oliver, CVPM, Practice Manager Cicero Animal Clinic about her recent article about recessions that talks about rising costs, pricing, staff shortages, burnout, and more (see link below). Meg takes us through how inflation and the threat of recession can have an impact on our teams as well as our clients. She gives pointers on how to plan for economic slowdowns and budget for things like employee raises, price increases, and challengi...
Veterinary Medicine Through the Lens of a CSR with Caitlin Palmer
August 24, 2022 14:00 - 41 minutes - 34.4 MBThis episode will get you giggling! Andrea & David talk with Caitlin Palmer, the Desk Wench, comedic actress turned Veterinary CSR at Animal Healthy Clinic in Mississippi. Caitlin shares how Practice Managers can support the front-line team. She also gives some advice on de-escalating upset clients, and when it is time to let a client go to support the rest of the team. Caitlin shares how she can make a HUGE difference with client education and client service with just a small amount of trai...
Integrating FUN in Your Veterinary Practice with Megan Bendtzen
August 10, 2022 14:00 - 39 minutes - 31.9 MBThis episode is packed with FUN as Andrea & David interview Megan Bendtzen, the founder of TheDoctorOfFun.com. Megan integrates business meetings, team training, and team-building exercises with FUN to better impact retention, learning, and engagement. Megan talks us through how to have FUN in stressful situations or when dealing with trauma and sick patients. She walks us through maximizing effectiveness and increasing productivity in order to have the biggest impact on the bottom line AND ...
Why the Veterinary Practice NEEDS a Digital Presence with Bill Schroeder
July 27, 2022 14:00 - 47 minutes - 37.4 MBIn this episode, Andrea & David chat with Bill Schroeder the owner of InTouch Practice Communications about all things digital marketing for the veterinary practice. Bill talks to us about what the heck some of these marketing terms mean, how to handle some of the more complicated parts of digital marketing, and getting the basics done. This is the "How-To Guide" by the expert. Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane! Website: ...
Building an Empowered Team with Mary Lopez
July 13, 2022 14:00 - 44 minutes - 37.3 MBIn this episode Andrea & David interview Mary Lopez, BHS, BBM, MOL, the Practice Manager, and Area Manager for NVA. Mary talks about the importance of employee engagement, culture building, and empowering the team in her veterinary practices. She shares the how-to motivate our teams and sees a successful commitment to the organization through positive culture and environment. When our workplace is healthy, so are our teams. Join us, grab a cup of coffee, or pour a glass of wine, and enjoy t...
Veterinary Team Training with Dr. Sanjay
June 22, 2022 14:00 - 44 minutes - 36.6 MBThis episode is all about training the veterinary team with Dr. Sanjay Mangabhai, the founder of the VETT Method. Andrea & David chat with Dr. Sanjay about why he sees team training as the most important investment in the practice. Living and practicing in the UK is not so different from the US, and Dr. Sanjay shares some of the similarities and differences, and what can we learn from each other. He shares his secret sauce, the 6 R Key Points that should be in all training. And how getting ...
Challenges Big and Small with Jayde Quigley, Chief Operations Officer
June 08, 2022 14:00 - 42 minutes - 78.5 MBIn this episode, Andrea & David interview Jayde Quigley, MBA, CVT, CVPM, SPHR, the Chief Operations Officer at Animal Emergency and Referral Center of Minnesota. Jayde tells us the BIG problems she faces at her huge specialty practice. She also shares the small obstacles as well - something we all face as practice managers, regardless of the size of our practices. Jayde describes how she holds her leadership team accountable which in turn, keeps their team in check. She dives into some of t...
Digital Marketing and Branding in the Veterinary Practice with Eric Garcia
May 25, 2022 14:00 - 1 hour - 147 MBAndrea and David interview, Eric Garcia, Co-Founder of SimplyDONE Tech Solutions and Fidu, social media, digital marketing, and branding guru. In this episode, Eric shares how to handle negative reviews and how to properly solicit positive reviews. He breaks down digital marketing like a boss, how he does a digital detox, and the best way to use social media for client education. Eric is the Co-Founder of Noodle U, digital CE like you've never seen. He shares the Noodle U story with us. Jo...
Efficiency in the Veterinary Practice with Bret Canfield
May 11, 2022 14:00 - 52 minutes - 36.5 MBThis episode is all about efficiency in the veterinary practice. Andrea and David have a chat with Bret Canfield, BFA, the Director of Organizational Development at Summit Veterinary Referral Center. Bret dives into the areas we submerge ourselves in on a daily basis and how we can be more efficient in our practices. We talk about broken processes, how to make them right, and what steps we need to take to see improvement one step at a time without worrying about perfection on the first try...
Covetrus brings Bruce Dell to talk all things Compounding & Pharmacy
April 22, 2022 19:09 - 47 minutes - 42 MBHold on to your pharmacy until you listen to this interview Andrea & David have with Bruce Dell, DPh with Covetrus Compounding. Bruce tells us all about what compounding is, the regulations that govern us around compounding, and how to make compounding a MUST have in your pharmacy toolbox for clients and patients. We talk about the hot topics surrounding compounding, successful marketing and practical ways to confidently compound in our practices. Join us, grab a cup of coffee, or pour a gl...
Branding vs Marketing for the Veterinary Practice with Robin Brogdon
April 06, 2022 14:00 - 1 hour - 64 MBSharpen your pencil and get ready to take some notes in this interview Andrea and David have with Robin Brogdon, MA, the CEO of Blueprints Marketing Group. As a previous Practice Administrator and a marketing guru, Robin talks about the difference between marketing and branding and why we need either one as busy as our practices are right now. As fast as the digital marketing era moves, Robin shares how busy practice managers and owners can stay current, how to track ROI, and steps to manage...
Labor, Expense, or Investment? With Terry O’Neil
March 23, 2022 14:00 - 46 minutes - 44.2 MBIn this episode, Andrea & David speak with Terry O’Neil, CPA, and Partner at KSM. Terry is a former practice owner, administrator and now serves veterinarians and managers as a CPA in the veterinary department for KSM accounting. He consults and provides guidance to veterinary hospitals in all aspects of accounting, finance, and operations. We chat about managing employee labor, dealing with rising wages, how to staff correctly and smartly, and how to see labor as an investment rather than a...
Work-Life Balance and Entrepreneurship with Dr. Ivan Zak
March 09, 2022 15:00 - 42 minutes - 39.2 MBIn this episode, Andrea and David interview Dr. Ivan Zak, CEO of Galaxy Vets and Veterinary Integration Solutions. Dr. Zak speaks on DVM compensation models, consolidation, compensation, and its effect on our teams and managing work-life balance as a veterinarian, entrepreneur, and business owner. Dr. Zak is highly influential and has produced some academic work on veterinary burnout and strives for the industry to become more sustainable. Join us, grab a cup of coffee, or pour a glass of wi...
Savvy Financial Planning with Tom Seeko, CExP and CJ Burnett, CExP
February 23, 2022 15:00 - 53 minutes - 50.5 MBIn this episode, Andrea and David chat with Tom and CJ of Florida Veterinary Advisors about all things business and personal finance. 401Ks, IRAs, cash flow management, oh my! So many practice managers and owners are not taking advantage of planning for current and future (think retirement) financial needs. Tom and CJ’s expertise in this area is invaluable and they specialize in the veterinary industry! For practice owners and managers alike, this episode is not one to miss. Join us, grab a ...
Importance of Team Training with Amy Newfield, MS, CVT VTS-ECC
February 09, 2022 15:00 - 46 minutes - 44.1 MBIn this episode, learn all about training the veterinary team as Andrea & David interview Amy Newfield, MS, RVT VTS-ECC, Director of Veterinary Nursing Leadership at Veterinary Emergency Group (VEG), owner of Veterinary Team Training, & author of “Oops, I Became a Manager”. Amy discussed the importance of good team training and the benefits training brings to the practice and the individuals. Amy digs in deep identifying areas our practices need more training, she discusses how to create a T...
HR tactics to Lead Teams with Melissa Maudlin, CVPM, SHRM-SCP
January 26, 2022 15:00 - 39 minutes - 37.8 MBIn this knowledge-packed episode, Andrea & David interview Melissa Mauldin, CVPM, SHRM-SCP, Manager of HR Engagement for Encore. Melissa shares about coaching techniques that will propel high-performing teams towards positive outcomes, leading teams by being inquisitive, and diving into the WHY instead of spouting protocol and laws. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane! Website: https://www.pawsitiveleaders.com/ FB: https://www.facebo...
Neuroleadership, psychological safety and other EQ topics with Rob Best, CVPM, CFN
January 12, 2022 18:00 - 1 hour - 59.1 MBIn this episode, Andrea & David chat with Rob Best, CVPM, CFN, Director of Leadership Development, VCA Hospitals, about Neuroleadership, psychological safety, personal bias, and more EQ terms that leaders and managers are facing in practice every day. Rob dives into how we can make conscious behavior choices to create positive culture changes and how to invest in retaining top talent through intrinsic rewards. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay hap...
How to Infuse Mental Wellbeing and Psychological Safety in Your Veterinary Practice with Phil Richmond, DVM, CAPP, CRT, CHC-BCS, CCFP
December 29, 2021 15:00 - 1 hour - 63.3 MBAndrea and David dig in deep with Phil Richmond, DVM, CAPP, CRT, CHC-BCS, CCFP, the founder of Flourishing Phoenix Veterinary Consultants, about how to infuse mental wellbeing and psychological safety in our veterinary practices. Phil talks about how we can use resiliency, emotional self regulation, optimism, and so much more to develop skills for managers and their team for sustainability in ourselves, our teams, and our practices. How can we as leaders create a psychological safe environme...
Learn How to Navigate Through Sticky Employment Situations with Jennifer Jackman
December 15, 2021 15:01 - 58 minutes - 58.7 MBIn this episode, Andrea & David talk with Jennifer Jackman about employment law. We talk about keeping practices out of lawsuits through safe employment practices. We discuss reasonable accommodations, how to navigate and workplace investigations while ensuring confidentiality, and the interactive process for Leaves of Absence. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane! Find Jennifer on social at: https://www.linkedin.com/in/jen-jackman-...