Summary

In this episode, Taylor discusses the book 'Crucial Conversations' and its impact on his personal and business life. He emphasizes the importance of dealing with others effectively and provides tools for navigating crucial conversations. The first tool is recognizing when a conversation is becoming crucial and taking the opportunity to bring down the temperature. The second tool is asking three important questions: what do I want for myself, what do I want for others, and what do I want for the relationship. Taylor concludes by encouraging listeners to practice these tools consistently and pick up a copy of 'Crucial Conversations' for further guidance.