Mary & Erin Tracy Jenner: Emerging with a New Digital Relevance

In this episode, Mary talks with Erin Jenner, ITP, IEP - who is the SVP of Production Operations and Director of Training at Greater Illinois Title Company Group of Companies. Erin offers insight to successfully navigating a number of challenges as she shares her company's experiences with curb-side closings, deploying workers to their homes, and the fallout from a major county's recording office extended closure. You can reach Erin via email at [email protected]

During the interview, Erin mentioned the following:

The April, 2020 Illinois Executive Order to shelter at home.Page seventeen of the March, 2020 San Francisco Public Health Orders declared title company employees to be essential workers.This article from ALTA also outlines how Title and Settlement professionals are considered essential workers.You can download this NSA Health Screening Form, which lists the questions Erin mentions asking before closings.You can read more about the effects of the Cook County Recording Office closure. Pages about the initial closure and slow re-start have been removed from the Cook County website but this notation highlights the reassignment of duty which Erin mentions.You can learn more about the micr toner Erin uses to print checks from her home office.Erin explains how she deployed her employees to work from home, detailing how she helped them plan for success. Here's a great article from FlexJobs about how to set up a home office.RamQuest has a number of Remote Online Notarization (RON) and Remote Ink Signed Notarization (RIN) resources available. To see more, visit RamQuest.com/Resources and use the topic filter tools.Mary and Erin discuss the CLOSINGCORP/STRATMOR SURVEY regarding loan closings. ALTA has released insight and resources to help companies develop a Disaster Recovery Plan.The Greater Illinois Title Company Group of Companies website presents their COVID-19 Office Protocols and informs website visitors of their curbside closing options.

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