020 - So Sorry! Anatomy of an Apology
Overthinking Conflict
English - November 02, 2017 09:26 - ★★★★ - 4 ratingsCareers Business Society & Culture Relationships businessdevelopment peacemaking coaching communication conflict conflictresolution mediation negotiation peace restorativejustice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 019 - Reflections on the ACR Conference 2017
Next Episode: 021 - Resilience with Shakeela Begum
What make apology sincere and impactful...
Terry O'Rielly - When Brands Apologize
Phyllis Pollack - On Apology
Guy Winch - 5 Ingredients of an Effective Apology
The Three Apologies analyzed