106: Connecting Better With Your Customers

There's one GIANT problem with the dog daycare business model . . . you don't get much, if any, time with the human paying the bills. Sure you get countless hours with their dog, however the person footing the bill rarely gets any personal attention. Because of that, there can often be a big disconnect between the customer and the business.

If you want to strengthen your relationship with your customer base, making them feel more connected to your business and increasing their loyalty to you, you have to go out of your way to get in front of them. I'll give you five different ways that you can accomplish this so that you can build a bond with your customers that will keep them happier and with you for longer.