Our Digital Nation
21 episodes - English - Latest episode: over 1 year ago - ★★★★★ - 20 ratingsOur Digital Nation is a Salesforce podcast, created to share stories about the many inspiring, cutting-edge projects happening right now across the public sector.
Hear from industry experts, technology leaders, and folks on “the front lines” as they reflect on how they're leveraging technology to modernize government service. Download past episodes or subscribe to future episodes of Our Digital Nation for free.
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Episodes
S02E03: Equity-Centered Digital Transformation: Part 3
October 18, 2022 18:31 - 37 minutes - 34.9 MBThis week's guest is Jaya Kathuria, Chief, New Services & Systems Development, Bureau of Consular Affairs, U.S. Department of State. The work of advancing diversity, equity, inclusion, and accessibility has dominated public discourse in recent years, and many public sector organizations are re-examining organizational policies to better understand how to address historic inequities. Join us we sit down to talk to executives, thought leaders, and DEI champions to explore the intersection of ...
S02E02: Equity-Centered Digital Transformation: Part 2
October 18, 2022 18:31 - 34 minutes - 31.3 MBThis week's guest is Katie Cook, Senior Director, Sales Strategy, Salesforce. The work of advancing diversity, equity, inclusion, and accessibility has dominated public discourse in recent years, and many public sector organizations are re-examining organizational policies to better understand how to address historic inequities. Join us we sit down to talk to executives, thought leaders, and DEI champions to explore the intersection of government, technology, and equity-centered design as w...
S02E01: Equity-Centered Digital Transformation: Part 1
October 18, 2022 18:30 - 26 minutes - 24.5 MBThis week's guest is Kenneth M. Bailey, CEO of ASB Solutions, LLC. The work of advancing diversity, equity, inclusion, and accessibility has dominated public discourse in recent years, and many public sector organizations are re-examining organizational policies to better understand how to address historic inequities. Join us we sit down to talk to executives, thought leaders, and DEI champions to explore the intersection of government, technology, and equity-centered design as we consider...
S01E17: A real-life fable -- LA Metro shows us how to adapt to change
May 02, 2019 20:16 - 18 minutes - 17.1 MBLos Angeles County Metropolitan Transportation Authority (L.A. Metro), built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment. Robin O’Hara, Executive Officer of the regional transit card, joins us to talk about the strategy behind this work and the opportunities it is unlocking.
S01E16: A Sit Down with a True Industry Visionary
May 02, 2019 02:38 - 23 minutes - 21.4 MBCary, NC is located just outside of Raleigh-Durham. And the local government has embarked on a number of use cases that sound like something right out of the Jetson’s. CIO turned CMO Nicole Raimundo gives us the inside scoop.
S01E15: The Big Picture Around the Wild West’s (Government!) Startup
May 01, 2019 23:29 - 20 minutes - 19.2 MBThe Arizona Strategic Enterprise Technology Group (ASET), a think-tank style office within the Arizona Department of Administrative Technology. Doug Lange, Chief Strategy Officer, and Jennifer Quintero,IT Manager, Business Analysis for the Business Engineering Group, share their experience and best practices, and the wins that helped them navigate a relationship-based mission structure.
S01E14b: Have you ever Tweeted @sfbart?
December 28, 2018 17:55 - 16 minutes - 11.3 MBAlicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform. Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.
S01E14a: Have you ever Tweeted @sfbart?
December 28, 2018 17:51 - 18 minutes - 17.1 MBAlicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform. Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.
S01E13: How enterprise organizations will reach tomorrow's customer
December 28, 2018 17:45 - 24 minutes - 22 MBPeter Schwartz — Salesforce's Chief Future Officer and innovator, author, and co-founder of the Global Business Network — joins us to discuss the future of customer experience and its resulting impact on transit agencies like BART, as well as what it means for government as a whole.
S01E12: DC OUC is a Trailblazer - Part III
September 29, 2018 14:43 - 19 minutes - 18.2 MBWe're coming to you live from Washington's D.C.'s Office of Unified Communications, talking about the results and impact the team has seen after re-platforming 311 on the cloud.
S01E11: DC OUC is a Trailblazer - Part II
September 29, 2018 14:42 - 16 minutes - 15 MBWe're coming to you live from Washington's D.C.'s Office of Unified Communications, talking about the results and impact the team has seen after re-platforming 311 on the cloud.
S01E10: DC OUC is a Trailblazer - Part I
September 29, 2018 14:41 - 19 minutes - 17.6 MBWe're coming to you live from Washington's D.C.'s Office of Unified Communications, talking about the results and impact the team has seen after re-platforming 311 on the cloud.
S01E09: NCI shows us what it means to be truly innovative
August 10, 2018 16:20 - 22 minutes - 20.3 MBNCI is a leading enterprise solutions and services provider of cybersecurity, advanced analytics, and engineering logistics to the government. The company’s CTO, Allen Badeau, joins us to share the way his team is tackling tomorrow’s complex technology challenges, today, and how their learnings can help departments and agencies leapfrog the innovation process.
S01E08: Last Chapter in the Apps and Platform Story: Data
June 27, 2018 14:54 - 18 minutes - 16.7 MBAlan Webber, Research Director for Digital Strategy and Customer Experience at IDC, joins us to discuss the significance of data when it comes to applications and platforms.
S01E07: Fastest Path from Idea to App: A Deep Dive
May 29, 2018 17:39 - 23 minutes - 21.3 MBSeema Kumar, Vice President of Product Marketing for the Salesforce Platform, joins us to explore (1) how apps play into a core platform strategy and (2) tips, tricks, and best practices that have helped people – not just developers – streamline business drive a digital transformation.
S01E06: Apps on Apps on Apps
May 29, 2018 17:34 - 28 minutes - 25.7 MBThe team from Wyoming Office of State Lands and Investments joins us to share the five ways SLAMS – the Office’s integrated application library – is delivering ROI.
S01E05: The Relationship Between Employee and Customer Experience
May 03, 2018 17:42 - 25 minutes - 23.2 MBAmtrak joins us to discuss the strategy, deployment, and success of the cloud platform that is improving the customer experience by transforming the employee experience.
S01E04: What is a Trailblazer?
May 03, 2018 17:40 - 15 minutes - 14.3 MBKevin Paschuck, Senior Vice President and COO of our Public Sector Business Unit here at Salesforce, discusses what it means to be a trailblazer and how that role is critical to building the government of the future.
S01E03: Digital Government and the Digital Experience: A Peek into the Future
October 31, 2017 00:04 - 19 minutes - 18.2 MBDigital, data-driven processes have never been more important to a mission's success. This serves as a call to action for departments, agencies, and leaders from across the public sector to adopt digital best practices and transform their services, keeping the mission relevant. Paul Greenberg, industry analyst and author of several books, joins us to discuss this future of CRM in government, and resulting impacts on current IT investment strategies.
S01E02: The Playbook for Transforming Government
October 28, 2017 00:41 - 24 minutes - 22.8 MBBill Eggers, Executive Director for Deloitte’s Center for Government Insights, joins us to discuss his latest book--a playbook, really, that walks through the various strategies departments and agencies should consider when embarking on a digital transformation effort. We also explore the landscape and circumstances that contribute a digital dilemma environment, as well as examples of folks who are trailblazing its resolution.
S01E01: Internalizing the Digital Dilemma
October 28, 2017 00:15 - 22 minutes - 20.6 MBWelcome to Our Digital Nation! This inaugural episode introduces the premise of the podcast, and defines a concept we call the digital dilemma. Todd Schroeder, Director of Digital Strategy here at the Salesforce Public Sector Business Unit, dives into the concept further, reflecting on his experience from both the private and public sectors.