How to Give Even Better Service to Patients

Are you losing patients in your practice? In this episode of the Osteobizness podcast, Gilly explains how you can give even better service to your clients and improve your long-term patient numbers. Discover what the journey of booking an appointment looks like in the mind of the customer and learn more about Gilly’s Osteobizness Mastermind Programme.

 

Clinic not working perfectly? Book a free chat with Gilly to find out how to fix it! bit.ly/osteobizchat

 

KEY TAKEAWAYS

It's a big leap for a new patient to book in for private treatment and they might not know quite what to expect as they may only have ever experienced basic national health service before.

 

Your patient's pain is causing them havoc in their life, disrupting sleep, making them irritable, stressing relationships in the family and keeping them away from earning a living.

 

It’s a big step for patients to book private osteopath treatment and invest in their health and happiness.

 

How could you improve your systems, your customer service and your team training to increase patient numbers and improve your service?

 

BEST MOMENTS

“My superpower is that I'm not a practitioner, but rather I'm like the patient looking in to see how we might improve their whole experience.”

“Learn the step-by-step process of sorting out every aspect of your clinic. “

“Discover the five M's. Mindset, market, manage, money and model.”

 

 

VALUABLE RESOURCES

The Osteobiz mastermind

www.osteobiz.as.me/consultation

www.osteobiz.com

 

CONTACT METHOD

https://www.instagram.com/gillywoodhouse/
[email protected]
https://business.facebook.com/Osteobiz/

ABOUT THE HOST

Since 2013, Gilly Woodhouse has been inspiring and developing Osteopaths, other healthcare professionals and their clinics. With a wealth of entrepreneurial skills gained over a lifetime of creating businesses from scratch both in the UK and abroad, Gilly shares these experiences as well as illustrating how her clients have vastly improved their practices by streamlining operations and improving their marketing skills. The Osteobiz team of six now comprises Osteopath clinic owners or members of an Osteo family and together support over 100 worldwide clinic owners.

Topics covered are marketing, operations, team management, legacy and exit strategy, operating procedures, gold standard patient care, tech support, boundaries and so much more.

This show was brought to you by Progressive Media