#2,027 - Walmart's anti-theft technology accuses honest consumers of shoplifting

Nobody likes being accused of theft. That includes people who are actually thieves, but their feelings aren't all that important since they’re actually stealing,

The problem — and it's a big one — is that many of the ways retailers fight theft make honest customers feel like criminals. That starts with small things like Walmart (WMT) - Get Free Report and Costco Wholesale  (COST) - Get Free Report employees checking your receipts when you leave their stores. 

Yes, they do it to everyone, but it's still not a pleasant feeling for honest folks worried that they may have missed or improperly scanned an item at self-checkout. It gets uglier, however, when companies use sneaker techniques to cut down theft, specifically at self-checkout.

In Walmart's case, the retailer has technology that allows a store associate to shut off a self-checkout. The worker is not supposed to tell the customer that they're suspected of theft. Instead, the worker is to pretend that it's a technical problem.

That's a strategy that inconveniences honest people and creates a grey area. Did the person steal a can of soup or did it just not scan?    

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