Retailer Eitan Manhoff joins the show to talk about his now Eisner Award-winning shop in Oakland, Cape & Cowl Comics, and what he's been seeing this year. Manhoff discusses that Eisner win, what went into it, Cape & Cowl's origin story, building his shop, accessibility, the selling secret, how the year is going in his shop, uneasy feelings, what's working, his online store, the impact of pre-orders, the Eisner bump, what isn't working, Marvel's troubles, how consumers have changed since he opened, the difficulty of ordering, and more.