For months, a good friend would call me on an almost daily basis, anxious to share the latest unreasonable demand from Brad, his hot-shot new supervisor, who was a model of sinister competence and suffocating micromanagement. Finally, he’d had it and was determined to take bold steps – he wasn’t sure what, but I was all eager to “help.” Fortunately for him, he had other ideas – and we both learned a valuable lesson.