E44- Doing More With Less (With Kate Walsh, VP of Customer Success and Support at Klaviyo)

Humans of SaaS

English - August 10, 2021 04:00 - 31 minutes - 28.5 MB
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Previous Episode: E43- Documenting Customer Experience (With Nate Gilmore, Chief Revenue Officer at PandaDoc)

Next Episode: E44- Doing More With Less (With Kate Walsh, VP of Customer Success and Support at Klaviyo)

Kate Walsh is the VP of Customer Success and Support at Klaviyo, a Boston-based company that helps companies turn their ecommerce data into revenue with personalized multi-channel marketing campaigns. In this episode, Kate and Ben discuss how and when companies should begin developing partner programs, some of the valuable lessons Kate learned during her 11-year stint at HubSpot, and how Klaviyo will continue scaling up as the company grows.