E33- People Don’t Need Features; They Need Outcomes (With Shai Ritblatt, Head of Partner & Customer Success at Sisense)

Humans of SaaS

English - May 18, 2021 14:00 - 26 minutes - 24.3 MB
Careers Business Management customer experience startups tech client success marketing entrepreneurship catalyst customer success nps Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: E33- People Don’t Need Features; They Need Outcomes (With Shai Ritblatt, Head of Partner & Customer Success at Sisense)

Next Episode: E34- Being Asked To Dance (With Sunil Joseph, Vice President of Customer Success at Stack Overflow)

Shai Ritblatt is Head of Partner & Customer Success at Sisense, and in this episode, Shai and I discuss their partner success program, building versus buying, how they prioritize feature requests and why he believes CS just stands for common sense.